Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Timeline
Generic

Grainne Conville

Lahinch,Clare

Summary

Dynamic and adaptable professional with a strong foundation in human resources principles and spa, salon, and fitness operations. Demonstrates exceptional leadership as an inspirational team leader with a calm presence under pressure. Proficient in inventory control, sales reporting, and quality control standards. Skilled in marketing strategy, customer service, public speaking, and staff development. Committed to fostering a positive attitude and continuous employee training to achieve organisational success.

Overview

9
9
years of professional experience

Work History

Spa and Salon Manager

One spa world
Cruising, At sea
04.2022 - 03.2025
  • Managed inventory control, reducing wastage costs significantly.
  • Handled guest complaints promptly and professional…
  • Maintained high standards of cleanliness and hygiene within the spa, salon and fitness centre.
  • Multi-tasked between front-desk duties, answering phone calls, taking bookings efficiently.
  • Oversaw staff rotas to ensure adequate coverage during peak times.
  • Conducted regular performance reviews to motivate staff members and encourage their professional growth.
  • Implemented promotional strategies to drive centre traffic and meet profit goals.
  • Enhanced team proficiency with regular training sessions.
  • Achieved customer satisfaction rating of 89%
  • Increased spa monthly revenue by 20%.

Beauty Therapist

One spa world
06.2021 - 02.2022
  • Provided exceptional customer service, ensuring repeat client bookings.
  • Conducted comprehensive skin analysis for tailored treatment plans.
  • Offered expert skincare advice, resulting in increased product sales.
  • Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
  • Booked and managed customer appointments using silver spa system.
  • Implemented hygienic practices to maintain a clean trea tment space.
  • Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Attended training to deliver range of professional treatments offered by salon.

Shop Assistant

Daybreak
Lahinch , Clare
02.2016 - 05.2021
  • Upheld company policies whilst dealing with returns and exchanges.
  • Facilitated smooth checkouts with efficient bagging and wrapping practices.
  • Managed stock levels on shop floor for continuous product availability.
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.

Education

ITEC, CIBTAC and CIDESCO - Beauty therapy

Pembroke College
Limerick, Clare
08/2020 - 05/2021

NVQ Level 3 - BEAUTY AND BODY THERAPY

London Wellness Academy
Harrow England
05/2021 - 06/2021

One Spa World Management - Management

One Spa World
Coral cables Miami FL
03/2022 - 03/2022

Skills

  • Adaptability and flexibility
  • Computer and literacy skills
  • Social media
  • Human resources principles
  • Spa, salon and fitness operations
  • Inspirational team leader
  • Calm presence under pressure
  • Inventory control knowledge
  • Sales reporting
  • Employee training
  • Quality control standards
  • Marketing strategy
  • Customer Service
  • Public speaking
  • Staff development
  • Positive attitude


Custom

Sarah Singaram, SarahS@onespaworld.com, Sales and Revenue

Affiliations

  • Skincare and beauty trends
  • Content creation for travelling and spa and wellness industry
  • Loves travelling and experiencing different spa cultures around the world

Timeline

Spa and Salon Manager

One spa world
04.2022 - 03.2025

Beauty Therapist

One spa world
06.2021 - 02.2022

Shop Assistant

Daybreak
02.2016 - 05.2021

ITEC, CIBTAC and CIDESCO - Beauty therapy

Pembroke College
08/2020 - 05/2021

NVQ Level 3 - BEAUTY AND BODY THERAPY

London Wellness Academy
05/2021 - 06/2021

One Spa World Management - Management

One Spa World
03/2022 - 03/2022

Similar Profiles

CREATE PROFILE
Grainne Conville