Graham David Drury

• Managed emergencies calmly, ensured safe and timely resolution of issues.
• Managed crisis situations adeptly, maintained composure under pressure.
• Ensured safety of passengers by closely coordinating with pilots and ground crew.
• Coordinated baggage loading activities for balanced aircraft weight distribution.
• Facilitated on-time departures by efficiently coordinating ground handling services.
• Communicated with cargo handling and customs personnel to resolve logistics issues.
• Mentored new team members in scheduling, operations and regulatory requirements.
• Met daily objectives and used critical thinking and sound judgment to address flight emergencies.
• Contributed significantly in reducing delays by effective management of turnaround times.
• Communicated effectively with various departments to ensure smooth operations.

• Implemented process improvements with careful analysis of operational metrics.
• Improved efficiency by overseeing and coordinating dispatch operations.
• Strengthened communication within team by facilitating shift changeovers.
• Addressed client queries to enhance overall service quality.
• Maintained high safety standards with constant monitoring of dispatch processes.
• Executed administrative tasks such as record-keeping, maintaining operational transparency.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.

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• Implemented customer service policies, enhancing client experience.
• Achieved client satisfaction by managing key accounts effectively.
• Analysed sales data for identifying opportunities for growth.
• Coordinated with finance department to manage account finances efficiently.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Handled customer concerns and complaints to resolve issues and build loyalty.

• Handled incoming correspondence, resulting in timely responses and decision-making.
• Coordinated facility maintenance, providing a safe and comfortable work environment.
• Streamlined invoice processing procedures for smoother financial operations.
• Negotiated contracts with vendors, ensuring cost-effective services and supplies.
• Maintained company records in compliance with legal requirements.
• Managed database to maintain updated records and accuracy.
• Designed strategic schedules, rotas and workloads to promote productivity.

• Contributed significantly in reducing delays by effective management of turnaround times.
• Ensured safety of passengers by closely coordinating with pilots and ground crew.
• Coordinated baggage loading activities for balanced aircraft weight distribution.
• Addressed flight safety issues and potential hazards with strict adherence to established protocols.

• Maintained clean working areas, contributed to positive work environment.
• Loaded and unloaded luggage for efficient aircraft turnaround.
• Enhanced passenger satisfaction by ensuring timely baggage delivery.
• Coordinated with other team members to ensure efficient workflow during peak times.
• Met strict timelines through fast-paced work in the baggage area.
• Reduced lost luggage incidents with meticulous tracking methods.
• Transported special cargo such as wheelchairs or pets with care and attention.
• Increased safety measures by adhering to airport regulations whilst handling luggage.
• Sustained accurate, timely delivery of air cargo to appropriate airlines, limiting schedule disruptions.
• Operated ground support machinery safely and responsibly for good equipment and baggage care.

• Bar Manager /Restaurant Manager (2003-2004) Peover Golf club
• Golf Administrator/Event management (2003) Travel Ventures
• Gas Bar attendant (2002) Husky Gas Station, Canada
• Timing and Communications Officer for the Bob Luge and ~Skeleton track (2002)
• Canada Olympic park , Canada