Graham C Ferguson
Belvedere
Summary
Motivated Manager with excellent business acumen and broad experience across project, finance and IT roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
35
35
Years project & IT experience
Work history
Director, Programme/Project Manager, Migration Manager
FB Consulting
01.2010 - Current
- Ran own service company for all assignments since 2010, all contracts extended multiple times.
Programme Manager (Contract)
Nets / Nexi Group
, UK & Sweden
01.2021 - 06.2023
- SaaS implementations for Ikano Bank in UK and Sweden
- Work with PMO to develop and pilot new processes.
Migration and Deployment Manager (Contract)
Santander Bank AS
, Norway & Sweden
01.2019 - 10.2021
- Credit Card, Credit Facility and Sales Finance Migration (2020-21: Migration and Deployment Manager - Led team designing and executing data migration, infrastructure start-up and cutover to Way4, Salesforce and all supporting systems
- Santander Norway Sales Finance Migration (2019-2020): Migration and Deployment Manager - Led team designing and executing data migration and cutover to Way4, in-house Partner Origination and all supporting systems
- Prepared and presented reports, strategies and recommendations for consideration by senior management.
Program Manager, Sweden Cards (Contract)
Santander Bank AS
Stockholm, Sweden
07.2016 - 11.2017
- Spearheaded and efficiently allocated 12 internal resources while negotiating with five vendors
- Installed Way4 & KontoSys, GL interface, card security, and personalisation systems (Evry) and ensured implementation of Visa principal license within time.
- Resolved programme issues and initiated appropriate corrective action, maintaining programme integrity and quality.
- Coordinated programme projects and management of interdependencies with oversight of risks and issues.
Project Manager (Contract)
Santander Bank AS - Denmark Cards
Copenhagen, Denmark
06.2015 - 07.2016
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Administered budget of DKK 70M, collaborated with four vendors, and managed eight internal resources
- Saved 15% from targeted budget and negotiated 40% cost with web-services vendor as well as prepared card pilot 25% under budget within defined time.
Business Readiness Manager (Contract)
Santander AS - Norway Card Migration
Oslo & Stavanger, Norway
09.2014 - 06.2015
- Led business project from crisis to satisfactory completion in co-ordination with 25+ staff as a Business Readiness consultant
- Conducted migration event on 400,000 cards in accordance with plan and control
- Created all business processes, training, transformational plan and Joint master storyboard for all stakeholders.
Interim Programme & Portfolio Manager (Contract)
Citi Corporate
London
08.2013 - 08.2014
- Identified, assessed and planned programmes, managing dependencies and interfaces between projects.
- Card Releases - EMEA IT, Monitored testing process for VisionPlus and evaluated operational requirements
- Executed Wholesale/Treasury changes procedures and supported all card changes
- Decreased 40% post-release incidents by reviewing change control process and introducing new quality checks.
SEPA DD Migration Project Manager (Contract)
Citi Corporate
London
03.2013 - 08.2013
- Designed and led SEPA direct debit migration process across all of Europe corporate cards by developing infrastructure and controlling third-party conversion of customer data
- Managed RAID successfully, governing milestones and noting adherence in line with project plans. One of very few banks in UK to meet SEPA original timeframes.
Business Readiness Leader (Contract)
BarclayCard
London, Lisbon & Milan, UK, Portugal & Italy
11.2011 - 12.2012
- Business Readiness Lead, Southern Europe Migration - responsible for Migration, Process Re-engineering, Training and Cutover Reconciliation.
- Accomplished migration reconciliation, and qualitative checking for one million accounts with zero issues through best practices and detailed plan
- Led team that trained 700 employees within a month for cards migration and set-up of new systems
Senior Business Project Manager (Contract)
Tesco Bank
Glasgow, Scotland
06.2010 - 11.2011
- Responsible for requirements, design, testing support and implementation including coordination of all business aspects for Tsys core and distributed systems, Fiserv Aperio and integration of deliveries from Telephony and Customer Management Programs
- Created, delivered, and incorporated plan framework for business readiness across work streams
- Streamlined business management operations including role-based access controls, training support, TS2 business enforcement (OTIS & QMS) and business user checkout., Consultant to a Charity (1 day a week)
Global Systems Manager
GENERAL ELECTRIC - GE Capital
Leeds, UK, Spain, Finland, Denmark, Latvia & Sweden
06.2005 - 01.2010
- HQ VisionPlus Team Supporting Europe, Implemented VisionPlus, NBSM customer application systems & MasterCard interfaces in Finland
- Formulated and defined migration strategy to migrate VisionPlus and Oracle data warehouse within a weekend for each of Denmark and Latvia
- Accomplished first regional implementation of Aristion fraud dynamic monitoring system within GE for Nordic and Baltic region
- Maintained technical relationship with MasterCard as well as architected solution for SEPA payment system proposal
- Led business and technical analysis for multiple countries including new acquisitions
- SEPA Payments Feasibility Study - Created technical design and business model to use existing switching systems to channel all GE Money SEPA payments through single existing gateway instead of each country using external partners.
Consultant
F-BES Ltd
London
05.2004 - 08.2005
- Returned to UK, initially to complete my MBA
- University Lecturer in IT Systems, Java and business subjects (3 days a week) at Greenwich Management School
- Supervised student's final year BA dissertations
- Worked on finance & strategy for a charity (1 day per week)
- Project managed 3 property renovations using sub-contractors.
Technologies Director MENA,
American Express MENA
Manama, MENA
09.1999 - 06.2004
- Managed project budgets and monitored programme expenses against delivered and realised programme benefits.
- Led the strategic delivery of Call centre replacement to improve functionality and grow company revenue. Allowed 35% of Operations resources to be re-assigned to new roles.
- Developed investible business proposition for partnership with GCC Net for ATM access in multiple countries.
- Established IT department including Computer Operations, Development and End User Computing. Mentored staff into management positions.
Project Manager
American Express MENA
Manama, MENA
09.1998 - 09.1999
- Implemented VisionPlus and first Amex credit cards in the Middle East
- Also, Project Manager for launch of Amex Blue in UAE and 4 co-brand card projects on VisionPlus and CARE - including airline, retail, hotel and banking co-brands
- Established New Product Development Team as a cross-functional department, plus implemented a project management methodology and PMO based on Method/1 for all new product projects.
PMO Manager / Senior Project Management Specialist
RIYAD BANK
Riyadh
07.1993 - 07.1998
- Implemented program and project governance standards for project deliverables.
- Provide PM resources and support to failing projects
- Seconded as Investment and Budget Controller for IT, Operations and Support, Developed and rolled out PM methodologies for one year.
- Produced Key Program Indicator (KPIs) to successfully measure performance.
- Coached project teams in required methods and tools for project success.
Project Management Consultant/ Trainer
BIS Information Systems, Forces
London
01.1990 - 01.1993
- Prepare and deliver training on project management, project management tools, business analysis and problem- solving and decision making
- Consult on set-up of PMO for 2 companies
- Seconded to Ministry of Defence for 40% of my time for most of 2002-3 as onsite project manager for IT Training and assessment for HM Armed
University Lecturer and Teacher
Science, Computing, University of Kent
Canterbury
01.1989 - 01.1990
Education
Master's - Business Administration
Bachelor of Art (Honours) - Management Science & Computing
10/1984 - 06/1987
CIMA Accountancy - Passed Finalist - Management Accountancy
/1996 - /1998
MSP Registered Practitioner - Programme Management
/2018 - /2023
Accredited - Registered Practitioner - Agile Project Management / Methods
/2019 - /2024
Registered Practitioner - Project Management
/2010 - /2016
Project Management Professional (PMP) - Project Management
/2010 - /2025
Skills
- Full Life-cycle Project Management - Accredited & experienced in both Agile & Waterfall management
- High-value project management
- Vendor Management
- Business Readiness Leadership
- Risk Management / Incident & Problem Resolution
- Opportunities identification and creation
- Organisational Change & Staff Training
- Leadership / Budget Planning & Control
- Data Migration / Recovery Strategies
Accomplishments
- Project/Programme Management
- Proven success delivering highly complex and large-scale business programmes across high growth organisations
- Achievements-driven leader, led multi-million-dollar business projects to drive competitive advantage and bottom-line gains within challenging environments
- Skilled communicator with proven ability to negotiate with blue-chip clients, stakeholders, and partners
- Expert in building, mentoring, and directing cross-functional teams to enhance profitability
- Adept at developing business applications, evaluating practical needs, overseeing portfolios, introducing financial products, and migrating systems
- Demonstrated success leading all phases of diverse infrastructure projects aligning business goals with technology solutions to drive business transformation
- MBA graduate and CIMA accountant.
Timeline
Programme Manager (Contract) - Nets / Nexi Group
01.2021 - 06.2023
Migration and Deployment Manager (Contract) - Santander Bank AS
01.2019 - 10.2021
Program Manager, Sweden Cards (Contract) - Santander Bank AS
07.2016 - 11.2017
Project Manager (Contract) - Santander Bank AS - Denmark Cards
06.2015 - 07.2016
Business Readiness Manager (Contract) - Santander AS - Norway Card Migration
09.2014 - 06.2015
Interim Programme & Portfolio Manager (Contract) - Citi Corporate
08.2013 - 08.2014
SEPA DD Migration Project Manager (Contract) - Citi Corporate
03.2013 - 08.2013
Business Readiness Leader (Contract) - BarclayCard
11.2011 - 12.2012
Senior Business Project Manager (Contract) - Tesco Bank
06.2010 - 11.2011
Director, Programme/Project Manager, Migration Manager - FB Consulting
01.2010 - Current
Global Systems Manager - GENERAL ELECTRIC - GE Capital
06.2005 - 01.2010
Consultant - F-BES Ltd
05.2004 - 08.2005
Technologies Director MENA, - American Express MENA
09.1999 - 06.2004
Project Manager - American Express MENA
09.1998 - 09.1999
PMO Manager / Senior Project Management Specialist - RIYAD BANK
07.1993 - 07.1998
Project Management Consultant/ Trainer - BIS Information Systems, Forces
01.1990 - 01.1993
University Lecturer and Teacher - Science, Computing, University of Kent
01.1989 - 01.1990
Strathclyde Business School - Master's, Business Administration
University of Kent - Bachelor of Art (Honours), Management Science & Computing
10/1984 - 06/1987
CIMA - CIMA Accountancy - Passed Finalist, Management Accountancy
/1996 - /1998
Managing Successful Programmes - MSP Registered Practitioner, Programme Management
/2018 - /2023
AgilePM - Accredited - Registered Practitioner, Agile Project Management / Methods
/2019 - /2024
Prince 2 - Registered Practitioner, Project Management
/2010 - /2016
PMI - Project Management Professional (PMP), Project Management
/2010 - /2025
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