Graham STENT
Selsey,West Sussex
Summary
Experienced field service technician with a strong background in electronics and a proven ability to troubleshoot and repair AV equipment. Demonstrates excellent customer service and relationship-building skills, ensuring high levels of client satisfaction. Committed to ongoing professional development and implementing effective maintenance procedures.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work history
Field service technician
Mint 2 Mint Ltd
Maidstone, Kent
2025.02 - Current
- Conduct repairs on AV equipment, ensuring quality service and customer satisfaction.
- Manage service updates efficiently using the service app, maintaining clear communication with clients.
- Implement preventative maintenance procedures to enhance equipment longevity and reliability.
- Collaborate with colleagues to tackle complex repair tasks, fostering a supportive work environment.
Business development manager
I.C.T.V. Sales & Services Ltd
Basingstoke, Hampshire
1998.09 - 2025.01
- Delivered excellent customer service by addressing queries promptly and effectively.
- Optimised operational procedures for improved productivity.
- Handled crisis situations effectively, minimising impact on business operations.
- Streamlined processes to improve overall efficiency.
- Negotiated contracts with vendors to secure best possible terms.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Assessed competitor activities for strategic positioning.
- Identified opportunities to drive business growth, diversification and expansion.
- Oversaw record-keeping for company's long-term planning, ensuring accuracy, accessibility and security.
Education
City and Guilds 224 - Electronics
Farnborough College of Technology
Farnborough 1984.09 - 1987.05
GCSEs O-Levels - Maths, English, History, Geography, Physics, Woodwork,
Cove Secondary School
Farnborough, HampshireSkills
- Knowledge of electronics principles
- Effective decision making-under pressure
- Soldering expertise
- Electrical safety compliance
- Use of hand tools
- Schematic understanding
- Diagnostic proficiency
- Key account handling
- Resilient to pressure
- Relationship development
- Customer retention tactics
- Recruitment and retention strategy
- Business development
- Customer service skills
- Teamwork
- Time management
Affiliations
- Football
- Cricket
- Formula 1
- Board Games
Timeline
Field service technician
Mint 2 Mint Ltd
2025.02 - Current
Business development manager
I.C.T.V. Sales & Services Ltd
1998.09 - 2025.01
City and Guilds 224 - Electronics
Farnborough College of Technology
1984.09 - 1987.05
GCSEs O-Levels - Maths, English, History, Geography, Physics, Woodwork,
Cove Secondary School