Graham Phillips

Founded company to broaden service offerings as part of a diversification drive and leverage extensive warehousing capacity.

• Implemented operational changes for improved efficiency.
• Instituted cost control measures, mitigated financial risk.
• Drove process improvements, optimised workflow efficiency.
• Optimised resource allocation to maximise productivity.

Led comprehensive process improvements, significantly optimising workflow efficiency.

Coordinated large-scale projects to achieve successful outcomes.

• Managed client growth demands, effectively scaling with business expansion.

Operating a small business specialising in data processing and print services, evolving into comprehensive direct mailing solutions

Managed IT infrastructure, overseeing hardware and software acquisition and administration.

Led a team of IT staff and data processors to enhance operational efficiency.

Collaborated with sales team to develop solutions for client requirements, securing new projects.

Designed ad-hoc database solutions for clients, including Football Association for world cup bid.

Constructed CRM database and established direct connection between Lancaster Gate and Peterborough using ISDN 2e technology.

Enabled data querying for effective correspondence related to the bid.

Optimised data management processes to support client interactions and project delivery.

• Fostered relationships with clients to understand needs and deliver tailored IT solutions.

Working closely with business Owner to manage storage and dispatch of holiday brochures globally.

Acquired IT skills independently, utilising a Micro PC to fulfil job responsibilities.

Developed proficiency in database programming (Xbase), initiating a passion for data management.