Graham Logan
Edinburgh,Midlothian
Summary
Dedicated professional with expertise in parking enforcement, adept at using two-way radios for efficient communication. Skilled in conflict management and complaint handling, ensuring smooth operations and customer satisfaction. Committed to leveraging these competencies to enhance organisational effectiveness and contribute to a harmonious work environment.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
Work history
Parking attendant
NSL Services / Marston Holdings Company
Edinburgh, Midlothian
01.2005 - Current
- Enforced parking regulations throughout the City of Edinburgh on behalf of Edinburgh Council.
- Assisted customers with queries regarding parking services and provided directions as needed.
- Trained new staff members on parking procedures and customer service standards.
- As a Senior Parking Attendant I worked to resolve conflicts and handle customer complaints calmly and professionally.
- Supported colleagues during busy periods; improved teamwork within staff members.
- Assisted the Team Leader with our teams administration such as staff deployment, holiday requests, return to work processes after sickness, on street checks.
- Completed detailed incident reports following any accidents or incidents that occurred on street as well as dealt with any PA statement requests that came in for my team.
- As a Multi Skilled Operative later on, I was responsible for looking after and handing out equipment as well as dealing with any faults.
- Processed PA errors to keep an accurate up to date record and appeal those which had been cancelled wrongly.
- Assisted with the Health & Safety aspects of our office, updating risk assessments and keeping all records up to date.
- Monitored stock levels and made sure that management were updated regularly so that replacements could be ordered.
Territorial Army Lance Corporal
British Army / 52nd Lowland Regiment
Edinburgh, Midlothian
01.1997 - 05.2006
- Demonstrated effective communication skills whilst briefing team on training lessons and mission briefings.
- Undertook regular fitness training, ensured readiness for active duty.
- Ensured punctuality and attendance at all official events, displayed commitment towards duty.
- Collaborated closely with team members, fostered trust & strong working relationships.
- Followed strict military regulations, upheld professionalism and integrity.
- Maintained weaponry, supplies and equipment in optimal operating condition for immediate use.
- Spent time on active tour of Iraq in 2003 helping to maintain law & order as well as assist in the training of both new Iraqi police force and Iraq army.
Postman
Royal Mail
Edinburgh, Midlothian
04.2000 - 03.2003
- Exhibited strong physical stamina carrying mail bags and parcels around my walk.
- Upheld strict confidentiality whilst handling sensitive materials, preserving privacy.
- Worked collaboratively with fellow postal staff to sort mail and cover areas of sickness.
- Collected signatures upon delivery of registered or special delivery mail ensuring safe receipt.
- Sorted and differentiated types of packages.
- Sorted mail items by hand for delivery to local customers or transport to other offices.
Education
Broughton High School
Edinburgh 08.1990 - 05.1996
Skills
- Understanding of parking enforcement
- Use of two-way radios
- Conflict management
- Complaint handling
Timeline
Parking attendant
NSL Services / Marston Holdings Company
01.2005 - Current
Postman
Royal Mail
04.2000 - 03.2003
Territorial Army Lance Corporal
British Army / 52nd Lowland Regiment
01.1997 - 05.2006
Broughton High School
08.1990 - 05.1996
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