Graham Lawes
Area Director
Bexley,Kent
Summary
Accomplished Area Director with extensive leadership expertise in multi-site Estate Agency. Proficiency in executive decision-making for property business development. Proven track record in talent acquisitions and employee management. Adept at performance management, budget control, financial forecasting and driving revenue.
Highly skilled in developing client and vendor relations, staff recruitment, training and mentoring, sales strategies and KPI performance management. Successfully exceed yearly targets for eleven London based offices for JLL through strategic planning, tactical team building and leading by example.
Overview
30
30
years of professional experience
Work history
Area Director
Jones Lang Lasalle (JLL)
London and the South East, London
02.2019 - Current
- Streamlined operations by introducing innovative managerial procedures.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Developed robust sales strategies to maximise revenue generation.
- Adopted sustainable practices within the organisation enhancing corporate social responsibility image.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Led multiple teams across different areas, fostering collaboration and communication.
- Established strong relationships with key stakeholders to enhance business growth.
- Promoted a positive work environment which increased employee retention rate.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Supervised daily store operations, ensuring optimal customer service delivery.
- Coordinated several successful marketing campaigns contributing to market expansion.
- Fostered a culture of continuous improvement within the organisation.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Transformed underperforming teams into productive, profitable teams, increasing sales by 50%.
- Oversaw 11 direct reports to achieve efficiency targets.
- Oversaw operations of £6.000.000 organisation, including budget planning, strategy development, community outreach, forecasting and payroll
- Maintained ownership of £2.000.000 sales pipeline, sourcing and developing new business opportunities to drive sales.
- Managed team of 39 staff, driving performance with motivational strategies to exceed sales targets.
Senior Sales Director
Jones Lang LaSalle (JLL)
Greenwich SE10, London
06.2006 - Current
- Streamlined processes, optimised efficiency in operations.
- Coordinated marketing campaigns for increased brand recognition.
- Analysed market trends, informed business strategies.
- Fostered client relationships, enhanced customer retention rates.
- Increased sales performance by cultivating relationships with key clients.
- Devised innovative sales tactics to outperform competitors.
- Optimised pricing strategies to increase profitability.
- Managed sales team to exceed annual targets.
- Identified new business opportunities for revenue growth.
- Directed sales presentations, secured high-profile business deals.
- Drove digital marketing initiatives to boost online presence.
- Negotiated contracts to secure beneficial deals.
- Led training initiatives, improved team performance.
- Enhanced operational procedures, maximised productivity.
- Networked at industry conferences and events to build knowledge and identify new leads.
- Nurtured key client relationships through regular meetings to reach 100% client retention.
- Drove continual improvement within sales team through 1:1 reviews and coaching.
- Managed team of 5 staff, driving performance with motivational strategies to exceed sales targets.
Branch Partner
Felicity J Lord
Blackheath, London
01.1996 - 05.2006
- Managed Blackheath Village and Blackheath Standard FJLord
- Established long standing business relationships with local developers and vendors to secure consistent business to both offices.
- Orchestrated successful marketing campaigns to increase brand awareness, while raising the company profile.
- Enhanced overall team performance with regular mentoring and personal development initiatives.
- Provide an abundant property portfolio for both branches.
- Maintained market share continually
- Maintained high conversion rates from MA to instruction
- Collaboration and support between teams in the local network
- Drive fee revenue
Education
A-Levels -
Christ The King Sixth Form College
London, England 09/1992 - 07/1995
Skills
- Executive Decision-Making proficiency
- Talent acquisitions
- Employee management and leadership
- Performance Management
- Forecasting and Budget administration
- Property developer relation expertise
- Staff recruitment and training
- Mentoring and coaching
- Sales strategy planning
- KPI performance management
- Financial Forecasting
- Multi-site Estate Agency Director
Timeline
Area Director
Jones Lang Lasalle (JLL)
02.2019 - Current
Senior Sales Director
Jones Lang LaSalle (JLL)
06.2006 - Current
Branch Partner
Felicity J Lord
01.1996 - 05.2006
A-Levels -
Christ The King Sixth Form College
09/1992 - 07/1995