Graham Hurley
Hitchin,Hertfordshire
Summary
I am a Chartered Waste & Resources Manager with the Chartered Institute of Waste Manager, Also a Practitioner Memmer of IEMA. I have ISOH qualification & Asbestos Awareness, Sustainability & Corporate Responsibility Qualifications amongst others detailed on my C.V
I have worked in the Recycling / Sustainability / Environment sector my entire career spanning over 25 years.
I have worked across all aspects of the business from Operations, Sales & Marketing, Logistics & Health & Safety.
I have dealt with various waste streams, Industrial & Commercial, Construction & Demolition, Muck away, Contaminated land, Hazardous Waste, Trade Waste & Household.
Overview
19
19
years of professional experience
Work history
AEG O2 Arena
2025.04 - 2025.09
- My main duties here at the O2 are the management of listed service contracts inclusive of operational delivery, financial monitoring and ensuring Health, Safety, Environmental and Quality compliance is maintained in line with the Departmental and Company's procedures and objectives.
- Contracts: Waste & Recycling Services, Sanitary services, Local Sustainability Initiatives & Data Capture, Landscaping & Urban Garden Maintenance.
- Key Accountabilities: In conjunction with all relevant service contractors, plan works (contractual, periodic and ad-hoc) and ensure are programmed to a level of detail necessary for site and its business needs.
- Ensure procurement and reconciliation of labour, materials and services is carried out in accordance with departmental and company procedures to best value and to prevent delays.
- Ensure contractual compliance with departmental, company and legislative policies and procedures.
- Schedule contract meetings, attend and deliver minutes to Facilities Director.
- In conjunction with Facilities Director ensure annual plan is in place and monitored monthly for successful commercial delivery of department.
- Produce and analyse progress reports, updated costs and forecasts.
- Ensure correct commercial engagement of contractors and sub-contractors.
- Implement risk management process, review risk register and check risk controls.
- Day to Day contract management and liaison with contracted teams inclusive of scheduled meetings.
- Ensure that contractual obligations and Standard Operating Procedures are sustained and reviewed.
- To ensure service levels promote 'Best in Class' standards.
- Ensure Facilities Director is aware at all times of operational and financial challenges and successes.
- To promote 'good news' stories and ensure contractual staff are subject to contractual clauses specifically written to protect their status.
- Act on behalf of The O2 Arena on any soft services related issues liaising with all relevant external parties.
Peter Norris Haulage Ltd
2024.07 - 2024.11
- To achieve profitable sales growth. To strengthen customer base focusing on developing and nurturing existing relationships, and building sustainable and profitable new business opportunities.
- With principal focus on waste management, muck away, aggregate, and materials division, this role requires combination of both industry relevant sales and supplier management expertise.
- Key Accountabilities: Increase revenue growth & buying power across existing client & supplier portfolios.
- Proactively approach and nurture new business within key target markets, ensuring such contact is periodically refreshed by way of regular communication.
- Act as Account Manager for designated Key Accounts.
- Develop, present and successfully sell company's services to new potential clients.
- Management of CRM data entry & Formulate, develop and implement agreed sales strategy in accordance with the Company Director.
- Identify specific targets and project number of contacts and opportunities to be made.
- Manage, develop and progress with leads and referrals resulting from field activity.
- Work alongside all other staff to optimise quality of service, business growth, and customer retention.
- Prepare presentations, proposals and deliver practical demonstrations of services to prospective customers, including rate negotiation (customer and supplier).
- Manage services through quality checks and additional follow-ups. Take full ownership for investigating and resolving customer concerns and grievances.
- Implement strategies to avoid reoccurrence of such issues in future and provide solutions on ad-hoc basis.
- Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
- Identify and develop relationships with suppliers to ensure a mutually beneficial commercial relationship. Keeping up to date with market conditions, competitor activity and market intelligence.
- Liaise between client and Norris Credit Control to ensure timely invoicing process.
Owner / Managing Director
Aspire Environmental Services Limited
2016.07 - 2024.01
- After leaving L&M Recycling, I set up my own Environmental Consultancy & Waste Collection Business operating mainly within Central London.
- The business advised client on best routes of disposal for their waste, often diagnosing Hazardous Waste & best practice disposal.
- Via site visits & implementing SWMP's, Zero to Landfill & ISO14001 compliance.
- The other side of the business was providing caged van wait & load service 24 hours per day.
- Some clients were Selfridges, Harrods, Thomas School Battersea, T&B Construction.
- Aiding customers on recyclable plastics such as LDPE, HDPE, Corex, Polypropylene, UPVC, Jazz Films & Paper / Cardboard.
- From Food Manufactures, Warehouse, Manufacturers & Waste Management Companies throughout the U.K.
- Site visits, Bid proposals & material Inspection, & arrange ethical routes for recycling & export mainly to mainland Europe.
Operations Director
London & Metropolitan Recycling Ltd.
2013.04 - 2016.07
- As Operations Director I was responsible for all aspects of the Waste Transfer Station both yard & office operations.
- The business was a new startup as such I had to train a Sales Team consisting of 3 office based & 2 on the road Field Sales Executives.
- I trained them on order processing, Implemented a CRM systems & taught them how gain new business & write bid proposals.
- I built up a strong telesales team & taught them how to use a programme called Skip Trak to plan their routes.
- I also wrote ISO handbooks too attain both ISO9001 & ISO14001.
- I also had to deal with any Yard issued mainly maintain our Heavy Plant Machinery, 360 Excavators, Shovels, Trommel, Picking Line & Bailers.
- I also covered the Transport Manager, booking in 6 weekly checks, ordering parts for our fitters.
- Hiring & Off hiring various types of plant & machinery.
- I also gained us FORS Bronze accreditation & gave tool box talks to drivers on best practice & wrote drivers manual as I have a HGV Class 2 myself so I could cover any truck if the need arose.
- Regular P&L meeting & Sales forecast meeting with our stakeholders, I implemented KPI's for our Sales Team.
- We brought in major house accounts. Modebest Builders, Galliford Try, Boras Construction, T&B Construction & Telford Homes amongst others.
- I dealt with the Environment Agency, HSE & Local Council visits. E.A Waste Returns.
- I found best outlet for our recycled waste commodities for the best price for the company, having IOSH, I also wrote all the Risk Assessments for the Yard, Machinery, Trucks & Plant.
U.K Sales Manager Construction & Demolition
Sita / Suez U.K
2012.02 - 2013.04
- Managing 5 depots nationwide & the Field Sales Executives within each depot, as well as generating new business & managing existing house accounts myself.
- Sita at this time had the contract for Hammersmith & Fulham also Kensington & Chelsea respectively.
- The Field Sales Executives would report weekly KPI's to me to ensure that they were achieving their monthly sales targets of £270K.
- I won some major house accounts across all waste sectors customers such as Galliford Try, Kier Homes & Wates Construction via bidding / tendering process.
- The decent homes project alone brought in over 2 million in turnover in the time I was there.
- All my Field Sales Executives either achieved or exceed their own targets also.
- I would also attend EA meeting & Various trade show exhibiting on trade stands.
Sales Manager
Winters Haulage & Waste Disposal
2006.12 - 2012.02
- We mainly focused on the top 100 House Builders.
- Managing existing house accounts & generating new business from the construction industry, Barratts, J. Murphey & Sons, Fitzpatricks & May Gurney.
- Advise customers on the segregation of waste streams both for environmental & cost reduction & Zero to Landfill scheme.
- Conduct site visits to all sites, also including local government & schools.
Sales Manager
O'Donovan Waste Disposal
2006.06 - 2006.12
- Working under the Sales Director covering all aspects of the Waste Transfer Station, Muck Away, Demolition & Plant Hire.
- Attending site visits for soil samples & estimating work load for the Tipper Fleet.
- Gaining new business & looking after existing house accounts.
- Covering Skip & Plant Hire desk when required.
Skills
- Quality assurance system
- Sales funnel management
- Strategic marketing techniques
- Understanding of regulations
- Interpersonal leadership
- Technical problem-solving
- Expense management
- Employee training and development
- Contract negotiations
- Business management
- Supply chain optimization
- Communication proficiency
- Time efficiency
- Interpersonal savvy
- Performance driving
Qualifications
Chartered Waste & Resources Manager
IOSH
ISO14001 Environmental Management Systems
Asbestos Level 1
Supply Chain & Sustainability School
Water Management, Building for Sustainable Construction, Industrial Management Systems,
Carbon Footprinting, Social Value & Responding to Modern Slavey
Royal Institute Of Metal Finishing – Advanced Technician
HGV Class 2 & Full CPC
Timeline
AEG O2 Arena
2025.04 - 2025.09
Peter Norris Haulage Ltd
2024.07 - 2024.11
Owner / Managing Director
Aspire Environmental Services Limited
2016.07 - 2024.01
Operations Director
London & Metropolitan Recycling Ltd.
2013.04 - 2016.07
U.K Sales Manager Construction & Demolition
Sita / Suez U.K
2012.02 - 2013.04
Sales Manager
Winters Haulage & Waste Disposal
2006.12 - 2012.02
Sales Manager
O'Donovan Waste Disposal
2006.06 - 2006.12