Graham Gourley
Renfrew,United Kingdom
Summary
Self-employed since 2011, specializing in driving Class 1 C&E HGV vehicles for various agencies. Transitioned to full-time self-employment in 2019, focusing on home and office removals. Successfully managed logistics and operations, ensuring timely and efficient service delivery. Continues to operate in the removals sector, maintaining a strong client base and high satisfaction rates.
Results-driven Owner/Operator with knack for optimising operations and boosting profitability. Spearheaded initiatives that streamlined processes and reduced costs, leading to significant revenue growth. Known for fostering positive workplace culture and building lasting client relationships.
Reliable individual skilled in building positive relationships through excellent communication and negotiation abilities. Plans and prioritises well to achieve project objectives. Leads by example to motivate hardworking, high-performing teams.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work history
Owner/Operator
G & T Logistical Services
Renfrew, Renfrewshire
2011.02 - Current
- Maintained equipment and facilities, ensuring operational efficiency.
- Increased customer satisfaction by providing exceptional service.
- Ensured compliance with regulations, maintaining a clean safety record.
- Implemented new strategies for improved sales growth.
- Managed daily operations to ensure smooth running of the business.
- Developed marketing plans to increase brand visibility.
Senior Cabin Crew
Flyglobespan.com
Glasgow Airport, Renfrewshire
2004.01 - 2009.01
- Adhered strictly to aviation regulations for consistent compliance records.
- Liaised effectively with the flight deck crew for smooth operations throughout the journey.
- Assisted in the training of new cabin crew members, raising team competency levels.
- Handled sensitive documents and cash transactions maintaining confidentiality at all times.
- Conducted thorough inspections, ensuring cabin cleanliness and hygiene standards were met.
- Prepared duty-free sales reports post-flights for stock control purposes.
- Consistently exceeded company's onboard sales targets through persuasive selling techniques.
- Kept detailed records of incidents or issues during flights, ensuring accurate reporting procedures were followed.
Senior Cabin Crew
British Airways City Express
Glasgow Airport, Renfrewshire
2000.01 - 2004.01
- Kept detailed records of incidents or issues during flights, ensuring accurate reporting procedures were followed.
- Enhanced airline reputation with excellent communication skills in multi-lingual announcements.
- Coordinated in-flight services to enhance passenger comfort levels.
- Provided first-rate customer service for an enjoyable flight experience.
- Assisted in the training of new cabin crew members, raising team competency levels.
- Administered first aid when necessary, prioritising passenger wellbeing.
- Liaised effectively with the flight deck crew for smooth operations throughout the journey.
- Conducted thorough inspections, ensuring cabin cleanliness and hygiene standards were met.
- Adhered strictly to aviation regulations for consistent compliance records.
- Maintained calm under pressure, successfully handling emergency situations.
- Offered special assistance to passengers with specific needs, fostering an inclusive environment.
- Handled special needs of children, elderly and individuals with disabilities.
- Performed rigorous pre-flight security checks ahead of take off.
Education
O Level -
Renfrew High School
Renfrew 1980.08 - 1984.06
Timeline
Owner/Operator
G & T Logistical Services
2011.02 - Current
Senior Cabin Crew
Flyglobespan.com
2004.01 - 2009.01
Senior Cabin Crew
British Airways City Express
2000.01 - 2004.01
O Level -
Renfrew High School
1980.08 - 1984.06