Graham Gilbert

• Resolved customer inquiries and complaints promptly through effective communication skills.
• Provided tailored product recommendations by leveraging extensive product knowledge.
• Ensured efficient stock replenishment and optimal product availability through collaboration with team members.
• Maintained a clean and organised sales floor to foster an inviting shopping environment.

Maintained shop operations by ensuring stock availability and effective opening hours.

Expedited deliveries and organised immediate transfer of products to shelves or storage.

Resolved product issues, including reductions for clearance and waste management.

• Supervised staff in handling tills and replenishment duties, enhancing service efficiency.
• Addressed customer complaints and enquiries on the shop floor and via phone.
• Monitored inventory for DPD, Amazon, Parcel Force, and Deliveroo collections.
• Created a welcoming environment for customers and colleagues by spending 95% of time on the shop floor.

• Managed paint and décor department operations within Scarborough store.
  Served as customer service advocate, addressing inquiries and resolving issues.
  Collaborated with hardware department to enhance product knowledge and support.
  Assisted customers in garden and outdoor areas, promoting product selection.

• Focused on advancing customer connectivity needs in direct and remote machine control sectors.
• Developed propositions for transitioning clients from 3G to 4G and beyond.
• Specialised in IIOT, industrial networking automation, and machine control solutions.
• Researched and delivered innovative technologies and sensor types for next-gen remote management.
• Cultivated relationships with system integrators, OEMs, and manufacturers to uncover commercial opportunities.

• Established and operated a successful business delivering specialised services.
• Secured contracts with consumer electronics suppliers, hospitality analytics firms, VNOs, MSPs, logistics companies, and wireless suppliers.

• Achieved 121% of sales quota against £3M target through effective business development.
• Secured contracts with Enterprise and Public sector clients, focusing on Education and Healthcare.
• Delivered solutions via Channel and SI/MSP partners to enhance market reach.
• Provided technical training to partners, ensuring proficient product utilisation.
• Maintained high margin retention through exceptional customer service.
• Recognised with top sales achievement award twice for outstanding performance.
• Gained international experience in a high-capacity wireless vendor environment.
• Faced redundancy in November 2013 due to significant international cost-cutting measures.

• Managed UK and Ireland territory for Cambium Networks, driving direct and partner sales activities.
• Motivated technical resellers and distribution pre-sales teams to effectively position Cambium solutions.
• Engaged in high-touch business development with key UK organisations, including BDUK and local governments.
• Achieved 101% of annual target against £4 million goal.
• Leveraged applications for CCTV surveillance, data continuity, and broadband solutions for rural areas.
• Facilitated technical discussions at CTO level across military, police, education, and healthcare sectors.
• Navigated company restructure resulting in redundancy due to shift towards broadband in Asia.

• Researched and delivered business case for Siemens' mobility and data solutions, exceeding growth targets.
• Secured strategic partnerships with HP and Enterasys, fostering robust Cisco collaboration.
• Trained pre-sales and managed 40-member UK sales team to boost wireless communications productivity.
• Achieved 115% of Siemens quota across EMEA, focusing on Healthcare and Education sectors.
• Attained £7M contract with Royal London Hospital, among other notable wins.
• Implemented all-encompassing wireless solutions for diverse environments using BYOD technology.
• Delivered keynote speeches at IP08, IP09, Wireless 08, Wireless 09, Gartner Conference 09.

• Managed all channel activities across UK and Ireland, optimising distribution via VARs and SIs.
• Increased revenues from £3M to £8M over three years through heightened activity and expertise.
• Expanded accredited VARs and partner network by 50% to reinforce market presence.
• Initiated strategic partnerships with major manufacturers including Bosch, Axis, and Sony.
• Established VAR technical excellence programme with competency audits and training delivery.
• Consistently achieved targets and KPIs to enhance overall performance.

• Established channel go-to-market model for Ericsson Enterprise SME business unit in UK and West of EMEA.
• Achieved P&L targets for £38M turnover through strategic initiatives.
• Managed team of 8 professionals to enhance productivity and drive results.
• Delivered innovative business development schemes, utilising OGSM methodologies to meet KPIs.
• Constructed compelling value propositions to attract partners and increase visibility.
• Implemented effective partner programme and high-touch activities to foster engagement.

• Drove business growth from $4M in 1996 to $12M by 1999.
• Managed a team of 12 professionals to enhance performance.
• Secured major contracts with NEB, LEB, Scottish Hydro, and Dell.
• Promoted to UK Sales Manager after successful tenure as UK Channel Sales Manager.
• Contributed to development of public internet and telematics applications.