Graham Falconer
Biggleswade
Summary
Dynamic and ambitious Technical Project Manager with a solid foundation in Software Development, Product with experience in large banking corporations such as NatWest and smaller tech start-ups. This experience has shaped me into a well-rounded and empathetic leader capable of effectively driving cross-functional teams towards successful deliveries and generating real value within organisations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Tech Project Manager / Scrum Master
NatWest
05.2022 - 02.2025
- Responsible for overseeing end-to-end delivery for IT systems in one of the UK's largest banks, covering entire project lifecycle inc. Design, build, test, and deployment, while adhering to regulations, change management processes, timelines, and budgets
- Introduced centralised remote tooling web-application for performing maintenance on 1,600 cheque scanning devices across the bank's front-line, drastically reducing time taken to perform firmware upgrades and certificate updates from 108 hours of manual effort to under 5 minutes
- Lead project to integrate SAML 2.0 Single-Sign on for Giki Zero (an external application used to track Carbon emissions) in time for Earth Day 2024, contributing to a 17% bump in application usage, helping the bank reduce their carbon emissions
Product Manager
Valve
02.2021 - 05.2022
- Operated sole product role within original team of 5 employees during company's start-up period
- Assumed multifaceted role, encompassing grooming Feature Requests, Creating User Stories, Refining Product Backlog, creating UX/UI designs, A/B Testing, producing release notes, tutorials, FAQ's, configuring chat-bots and analysing data
- Tour Scheduler release: Performed end-to-end product responsibilities for tour scheduler feature, which allowed agents to book tours and create PDF schedules for their clients
- Global Rollout: Designed onboarding process that allowed application to expand to 40 new global markets through: discovery, outreach, onboarding and application customisation options for agent and operator content on the platform.
Education
Software Engineering - Bootcamp
MAKERS ACADEMY
London 03.2020 - 09.2020
Bachelor of Arts - Geography
UNIVERSITY OF BIRMINGHAM
Birmingham 09.2016 - 09.2018
A-levels - Business, Economics, Geography
SUTTON VALENCE SCHOOL
Kent 09.2014 - 07.2016
Skills
- Agile Scrum (Kanban, Sprint Planning)
- Communication
- Leadership
- Problem Solving
- Stakeholder Management
- Risk Management
- Object Oriented Programming (Ruby, Javascript)
- Atlassian Suite (JIRA, Confluence, Trello)
Certification
SAFe 6.0 Agilist
PRINCE2 Project Manager
Makers Academy Graduate
Timeline
Tech Project Manager / Scrum Master
NatWest
05.2022 - 02.2025
Product Manager
Valve
02.2021 - 05.2022
Software Engineering - Bootcamp
MAKERS ACADEMY
03.2020 - 09.2020
Bachelor of Arts - Geography
UNIVERSITY OF BIRMINGHAM
09.2016 - 09.2018
A-levels - Business, Economics, Geography
SUTTON VALENCE SCHOOL
09.2014 - 07.2016
SAFe 6.0 Agilist
PRINCE2 Project Manager
Makers Academy Graduate
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