Graham Dawson

· Managed training, assessment, and ongoing development of Stadium Stewards, ensuring adherence to safety standards and regulatory compliance.

• Executed stewarding activities according to health & safety regulations, crowd management procedures, and spectator safety best practices.
• · Led compliance efforts for the General Safety Certificate issued by Lancashire County Council and the Club’s Spectator Safety Policy.
• · Monitored and reviewed stewarding operations throughout the Stadium, identifying improvement areas and recommending actionable changes to the Head of Stadium Operations and Chief Executive Officer.
• · Provided visible leadership during matchdays and events to ensure the safe, efficient, and professional operation of stadium activities.
• · Supported operational planning and coordination, ensuring a consistently safe environment for spectators, staff, players, and visitors.

• Accomplished inbound and warehouse operational targets by effectively communicating expectations, implementing processes and procedures, and leading teams of up to 25 operators in fast-paced environments.
• Owned inbound operational performance, consistently ensuring KPI and productivity targets were achieved efficiently and accurately.
• Delivered inbound operational plans across Goods In and Repack by scheduling workloads, assigning personnel, setting priorities, supervising progress, resolving operational issues, and reporting results to management.
• Provided strong on-floor leadership to drive team performance, discipline, engagement, and adherence to operational standards.
• Enhanced team capability through recruitment, training, coaching, and development to meet operational requirements and elevate performance.
• Drove continuous improvement activities using PPI / Kaizen methodologies to increase efficiency, reduce waste, and improve operational stability.
• Upheld quality standards across inbound operations by implementing controls, monitoring processes, and fostering continuous improvements.
• Managed warehouse standards including 5S, organisation, housekeeping, and audit compliance to maintain a safe, efficient, and professional working environment.
• Maintained a safe and clean workplace in line with company policies, procedures, and health & safety regulations.
• Adjusted priorities and resolved operational challenges in real time to maintain workflow, minimise disruption, and achieve daily targets.
• Collaborated with Shipping, Production, Customer Service, and Inventory teams to achieve operational alignment and readiness.
• Participated in cross-functional projects and process improvement initiatives to improve operational efficiency, quality, and site performance.
• Used ERP systems, operational data, and KPI reporting to support informed decision-making and improve operational performance.
• Confident user of Microsoft Office and Outlook for reporting, communication, and daily operational management.

• Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
• Monitored entry and exit points, managing access for authorised personnel and visitors to maintain security.
• Delivered excellent customer service, assisting guests with enquiries and directions for enhanced visitor experience.
• Dealt with potential conflict situations in controlled and professional manner.

• Manufactured inks to the highest quality specifications, ensuring colour accuracy and consistency
• Adjusted and fine-tuned inks directly on printing machines to maintain print quality and production standards
• Produced printing inks from raw materials for wallpaper manufacturing, ensuring quality and consistency
• Supported production targets by ensuring inks were prepared accurately and delivered on time
• Contributed to team efforts in a dynamic manufacturing setting to enhance overall efficiency
• Ensured safety and cleanliness standards were upheld during all production activities