Graham Allen
Cannock,Staffordshire
Summary
Store manager and refurbishment specialist with strengths in customer liaison, stock control and budget management. Handles health and safety, planning and team support to deliver reliable results.
Overview
33
33
years of professional experience
Work History
Director/Technician
Chase Resurfacing Ltd
Cannock, Staffordshire
08.2006 - 08.2019
- Operated own business specialising in refurbishment of baths, showers, and furniture for domestic and commercial environments, ensuring high-quality service delivery.
- Monitored and managed project budget allocations to ensure financial efficiency and adherence to project goals.
- Liaised with customers and clients to understand needs and ensure satisfaction with services provided.
- Managed personal workload effectively to meet deadlines.
- Maintained CSCS card credentials, indicating awareness of health and safety regulations.
- DBS certified after working on a government contract.
- Completed an NVQ assessment relevant to my professional field.
- Preparing and recording information for accounting.
- Travelled extensively across the UK for business purposes.
Supermarket Manager
Somerfield
Midlands, West Midlands
03.1986 - 04.2006
- Managed all operations within the store. Initially with Kwik Save before moving to Somerfield.
- Implemented controls for key performance indicators, enhancing store performance monitoring.
- Monitored and maintained optimal stock levels across all departments, ensuring a consistent supply of high-demand products.
- Monitored inventory levels and adjusted orders to align with fluctuating demand, minimising waste.
- Oversaw stock management processes to ensure accurate inventory levels and timely replenishment. Availability and shrinkage.
- Supervised team of staff in stocking, presentation, and rotation of fresh produce, ensuring high standards of freshness.
- Conducted training sessions for staff to enhance skills and improve service quality.
- Coordinated with other department managers to ensure a unified approach to store management and customer service.
- Supervised supermarket activities to enhance customer satisfaction and ensure security of merchandise.
- Implemented theft prevention measures to reduce store losses.
- Monitored health and safety practices to ensure compliance with regulations and protect staff and customers.
- Conducted regular quality checks on incoming stock, maintaining a consistent standard of excellence.
- Stored stock safely and securely to maintain quality of goods.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Implementation of store plans
- Training store manager (6 months secondment in Scotland)
- Worked at several different branches throughout the midlands.
- Provided cover for area manager responsibilities, ensuring consistent leadership across multiple locations.
Skills
- Inventory control
- KPI monitoring
- Budget control
- Budgeting
- Annual budgeting
- Budget forecasting
- P&L management
- Financial oversight
- Compliance checks
- Regulatory compliance
- Health and safety
- Operations management
- Daily operations
- Store planning
- Supplier relationships
- Customer liaison
- Customer relations
- Client retention
- Business development
- Market expansion
- Team building
- Employee management
- Staff development
- Recruiting and hiring
- Decision making
- Executive communication
- Cross-functional teamwork
- Decision competency
- Customer Service
- Business development
- Customer relations
- Operations management
Hobbies and interests
- Play golf and regular visit to the gym.
- Gardening
- Visiting local National Trust sites and nature walks
Timeline
Director/Technician
Chase Resurfacing Ltd
08.2006 - 08.2019
Supermarket Manager
Somerfield
03.1986 - 04.2006