Graeme Walton

• Fostered a high-performing environment to drive productivity and quality.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Increased team cohesion by implementing regular feedback sessions.
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Improved customer satisfaction through close collaboration with the team.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Led team of 9 to achieve KPI targets and successfully complete assigned projects.

• Be the initial point of contact for tenants for urgent, routine and adaption works

• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers
• Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.
• Support other planning areas when required as part of a cross-functional team environment
• Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
• Prioritise customer orders by due date to support the company in meeting target deadline KPI
• Escalate issues promptly to management and help resolve problems in a timely fashion

• Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Contacted suppliers to resolve shipment and delivery issues.
• Received shipments and confirmed receipt of correct warehouse merchandise.
• Stored products in appropriate storage areas to maximise space within warehouse.
• Kept accurate electronic records of received and distributed merchandise using IT programmes.
• Inspected received merchandise for any damages or discrepancies.
• Performed tagging and labeling of warehouse inventory.
• Sorted materials on warehouse racks and shelves.

• Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
• Safely lifted packages weighing up to 30 kg, adhering to manual handling procedures to minimize injury risks.
• Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
• Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
• Utilize hand-held devices to capture, document and communicate proof of delivery.
• Reported delivery goods and document errors to management, enabling prompt resolution.
• Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
• Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Minimized complaints by maintaining clear communication with customers, promptly advising of schedule changes.

• Manage and Supervision of all functions within the centre to include the touring caravan park. Coordinating all staff and ensuring that efficient and effective service is delivered.
• Assist the Operations Manager in the effective and efficient management of the facility in line with the delivery of corporate objectives, coordinate activities within the centre to include the approach to best value, the application of business improvement, financial planning and staff development
• Liaising with contacted cleaning, security, caretaking and tenants to ensure the provision of high quality, well maintained, clean and safe, facilities and equipment to support the operational programme.
• Devise employee rota's to ensure that adequate provision is made to meet customer demand whilst remaining within designated budgetary provision in line with Normal Operation Procedures and Emergency action plans.
• Submit business cases and statistical analysis to support the development of the facility for managing and planning change
• Prepare and submit quotes and tenders for evaluating the submissions to procure goods and services for the facility to include Stock ordering and replenishment of goods
• Line Manage and supervise allocated employees (approx 50) ensuring application and implementation of all HR and council police's and procedures
• Create, design and implement procedures and work instructions and develop sound working practices for operational staff.
• Identifying methods of increasing revenue streams and create and implement business plans to meet targets. In conjunction with the Operations Manager, prepare and review annual estimates on income and expenditure and manage and deliver on agreed financial targets.
• Be point of contact and work with contractors, consultants and franchisees to support the effective, efficient and economic day to day operation of the facility.
• Schedule daily, weekly and annual maintenance of facility liaising with staff and contractors. monitor progress of works making sure deadlines are met to minimise the impact on business and customers alike.
• Participate in cross departmental and interdepartmental working groups and meetings to develop new policies, facilities, activities and programmes.
• Liaised with customers to provide order updates and confirm delivery dates and requirements.
• Analysed and reconciled stock differences using AMF software for consistent stock alignment.
• Regularly inspected facilities to ensure adherence to fire, hazard and safety guidelines.
• Led monthly fire drills, monitoring evacuation time to ensure alignment with national targets.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses, documenting findings appropriately.

During COVID I was redeployed to look after the food banks for the Council. During this period I delivered food boxes to families throughout the area on a daily basis. The tasks included the following:-

• Loading vehicle safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
• Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
• Loaded and unloaded merchandise at locations, working safely and efficiently to limit disruption to other road users.
• Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
• Kept warehouse and associated areas in orderly, neat conditions, enabling ease of product retrieval.

Played professional ice hockey for 10 years representing the Belfast Giants and Great Britain at international level competing in World Championships and Olympic qualifiers.

• Created a warm, clean and welcoming environment for users by providing a superior level of customer service through great communication and always going the extra mile to help.
• Ensured customer safety, proactively directing and managing behaviour during use of the facilities.
• Responded to facility accidents, administering first aid and dealing with emergency services to minimise severity of injuries.
• Guaranteed safety of facility, performing health and safety inspections and promptly escalating potential issues to the Duty Manager
• Communicated and enforced safety procedures.
• Demonstrated safe equipment use for minimised risk of injury or damage.
• Monitored participants closely to maintain safe exercise practices