Graeme Paterson
Cheltenham,Gloucestershire
Summary
A solutions-oriented professional with expertise in technical documentation writing and client relationship maintenance. Proficient in decision-making and technical troubleshooting, with a strong foundation in operating systems and cybersecurity knowledge. Skilled in Microsoft Office 360, offering comprehensive technical support analysis to enhance client satisfaction. Committed to leveraging technical knowledge to drive innovative solutions and maintain robust client relationships.
Overview
40
40
years of professional experience
3
3
years of post-secondary education
Work history
Technical advisor
Hydro Building System
Tewkesbury, Gloucestershire
1990.09 - 2025.06
- Conducted regular system audits for maintaining security protocols.
- Participated in ongoing professional development opportunities in the field of information technology; stayed current on industry trends.
- Reviewed emerging technologies; advised management on potential benefits or drawbacks from an investment standpoint.
- Served as primary point of contact for internal departments regarding tech support needs, facilitating smooth operations across the board.
Shop Manager
Ratners Jewellers
Cheltenham, Gloucestershire
1985.05 - 1989.03
- Managed store inventory to ensure adequate stock levels at all times.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
Education
GCSEs - Geography
Stanwell Comprehensive
Penarth, Vale of Glamorgan 1976.02 - 1979.04
Skills
- Technical documentation writing
- Solutions-Oriented thinking
- Client relationship maintenance
- Knowledge of operating systems
- Decision-Making proficiency
- Technical knowledge
- Technical troubleshooting
- Technical support analysis
- Microsoft Office 360
- Cybersecurity knowledge
Affiliations
- Golf
- Reading
Timeline
Technical advisor
Hydro Building System
1990.09 - 2025.06
Shop Manager
Ratners Jewellers
1985.05 - 1989.03
GCSEs - Geography
Stanwell Comprehensive
1976.02 - 1979.04