Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Graeme Muirhead

Paisley,Renfrewshire

Summary

Dedicated Operations Assistant with a proactive work ethic and experience in team coordination and customer support. Capable of adapting to various office and operational tasks, providing comprehensive assistance in fast-paced environments. Committed to delivering high-quality support to enhance team performance and operational effectiveness.

Overview

32
32
years of professional experience
2
2
years of post-secondary education

Work history

Operations clerk

UPS SCS UK LTD
Hillington, Glasgow City
08.2010 - Current
  • Streamlined data entry processes, boosting accuracy and efficiency.
  • Coordinated logistics operations to ensure timely deliveries.
  • Enhanced productivity through effective document management practices.
  • Oversaw staff scheduling of 12 employees, optimising workforce utilisation.
  • Maintained comprehensive databases for easy access to information.
  • Resolved customer complaints swiftly, improving satisfaction levels.
  • Facilitated smooth customs clearance through accurate documentation preparation.
  • Tracked shipments using multiple software systems, keeping clients informed.

Transport clerk / Stock controller / Export clerk

Nippon Express UK Ltd
Paisley, Renfrewshire
11.1995 - 08.2010
  • Handled over 30 telephone enquiries, consistently upholding high service standards.
  • Coordinated logistics operations to ensure seamless deliveries and efficient workflow.
  • Managed inventory control systems, optimising stock levels and accuracy.
  • Conducted regular stock audits to maintain precise records.
  • Fostered strong relationships with suppliers for timely deliveries.
  • Resolved customer complaints promptly to improve overall satisfaction.
  • Ensured compliance with company policies to promote a positive work environment.
  • Checked package labelling for clarity and accuracy in dispatch information.

Office junior

BOCM PAULS
Renfrew, Renfrewshire
06.1995 - 11.1995
  • Boosted operational efficiency by performing general clerical duties such as mail sorting.
  • Fostered a positive working atmosphere through polite communication among staff members.
  • Supported team efforts by promptly completing necessary tasks upon request.
  • Executed office errands when required, contributing to overall functionality.
  • Enhanced team trust by maintaining confidentiality with sensitive documents.
  • Relieved senior workloads through active involvement in administrative tasks.
  • Handled incoming calls professionally, transferring or providing information required.
  • Verified documents and records to identify and resolve discrepancies.

Silver service waiter

Glynhill Hotel
Renfrew, Renfrewshire
09.1993 - 08.1995
  • Delivered prompt and efficient service to guests, ensuring professionalism at all times.
  • Maintained excellent service standards under pressure during peak periods.
  • Fostered a pleasant dining atmosphere by addressing customer complaints swiftly.
  • Optimised guest comfort through warm welcomes and attentiveness to needs.
  • Set up banquet halls for special events, focusing on meticulous attention to detail.
  • Served meals and drinks with high presentation standards in fast-paced environments.
  • Adhered to hygiene standards, contributing to a safe environment for patrons.
  • Practiced health and safety measures to comply with regulations.

Education

HNC - BUSINESS ADMINISTRATION

Reid Kerr College
Paisley
08.1994 - 06.1995

Scottish Qualifications Certificate - ART AND DESIGN

GLENIFFER HIGH SCHOOL
Paisley, Renfrewshire
08.1993 - 06.1994

Scottish Qualifications Certificate - GEOGRAPHY

GLENIFFER HIGH SCHOOL
Paisley, Renfrewshire
08.1993 - 06.1994

Skills

  • Decision-making expertise
  • Organizational efficiency
  • Time management proficiency
  • Workflow scheduling competency
  • Proactive communication skills
  • Invoice processing skills
  • Supplier negotiation skills
  • Accounting principles knowledge
  • Document control skills
  • General administration tasks proficiency
  • Office suite proficiency (Microsoft)
  • Administrative support skills
  • Database administration expertise
  • Customer service excellence
  • Attention to detail

Affiliations

  • Spending time with Family and Friends Hockey Football Painting Reading Gardening Badminton Travelling around Scotland

Accomplishments

  • Gained my Queens badge in the Boys Brigade.
  • Qualified to become an Officer in the Boys Brigade working in Junior and Senior sections.
  • Coached the BB Junior Section Football team

References

References available upon request.

Timeline

Operations clerk

UPS SCS UK LTD
08.2010 - Current

Transport clerk / Stock controller / Export clerk

Nippon Express UK Ltd
11.1995 - 08.2010

Office junior

BOCM PAULS
06.1995 - 11.1995

HNC - BUSINESS ADMINISTRATION

Reid Kerr College
08.1994 - 06.1995

Silver service waiter

Glynhill Hotel
09.1993 - 08.1995

Scottish Qualifications Certificate - ART AND DESIGN

GLENIFFER HIGH SCHOOL
08.1993 - 06.1994

Scottish Qualifications Certificate - GEOGRAPHY

GLENIFFER HIGH SCHOOL
08.1993 - 06.1994

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Graeme Muirhead