Graeme Hunter

Dedicated customer success champion with a solid background in customer success and technical account management within the SaaS industry and a passion for driving exceptional customer experiences. Proven experience in nurturing client relationships from onboarding to identifying training requirements, through to continued customer advocacy, support and governance as well as being adept at cultivating and identifying upsell opportunities through to conclusion.

• Established history of delivering against KPIs, OKRs and contractual commitments.
• Extensive track record of elevating user adoption, improving CSAT and NPS ratings, and increasing overall client satisfaction through strong engagement and collaborative and strategic relationship development.
• Reduced churn rates by 25% by implementing success strategies for growth and product adoption.
• Adept at identifying upsell opportunities and working with sales and product management and presale teams to deliver.
• Demonstrated strengths in collaborating with diverse client stakeholders to resolve issues, identifying challenges and shaping unique approaches to ensure satisfactory win-win outcomes.
• Extensive track record of elevating user adoption, improving CSAT and NPS ratings, and reducing overall churn through strong engagement and collaborative and strategic relationship development.
• Client cadence chairing regular senior and “C” level monthly or quarterly customer business reviews fully documented, bespoke reporting and metrics.