Summary
Overview
Work History
Education
Skills
Timeline
Generic

Graeme Hay

Operations Manager
Offenham

Summary

Experienced Operations Manager and leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

23
23
years of professional experience

Work History

Operations Manager

Unipart
Coventry, Coventry
01.2018 - Current
  • Currently, my role involves managing and running many high responsibility areas including; Export Outbound, UK, VOR, Despatch Inbound Putaway.
  • Export Outbound runs from 05:30-23:00 Monday to Friday, across two shifts. This is a pick and pack operation, with a large focus on quality control, additionally H&S within the area.
  • The UK operation is predominantly pm shift 13:30-23:00. This fast pace Pick and pack operation is a high demand area and is extremely time critical, as we are governed by strict vehicle departures.
  • VOR is a daytime operation, closely monitored due to the strict pick/pack deadlines to allow the invoicing process.
  • Despatch is the final part of the process within the site and under my remit. This area also runs from 6:00-23:00.
  • Baginton A ships Airfreight under the strict KC guidelines, using containers and curtain site vehicles.
  • Baginton A is an Accredited Known Consignor Avsec site, this meaning that on account of the due diligence and strict controls, the site is able to ship Airfreight without requiring airport screening.
  • I am the Baginton Site Security Representative (SSR), therefore I’m responsible for the site Aviation controls and for the maintenance of the various requirements from the Civil Aviation Authority (CAA).
  • As a strong people person, I have found that my passion lies in Employee Engagement and Operational Capability.
  • Within Baginton A, I am also the OC Pillar champion, I feel this ties closely with Employee Engagement due to the multiskilling and cross training as part of the OC cog.
  • As part of EE, I ensure that I hold weekly one-to-one meetings with all seven Team Leaders who report into myself, I also attend the Daily team meetings weekly.
  • As a site, we are measured by four main KPIs issued by JLR. The one KPI which is controlled and can be achieved by my areas are the Discrepancies (DYs), we have now managed to hit the Bonus Service Credit for the past Twelve months
  • I am ISO 9001 and ISO 45001 internal auditor trained, I work through out the site internally auditing each department to ensure we are ready for the External Audits for site accreditation.

Team Leader

Unipart
Worcestershire, Worcestershire
06.2014 - 01.2018
  • During my time as a Team Leader on the Jaguar Worncore operation, there was a requirement to relocate the operation to a stand alone site, 20 miles from Honeybourne.
  • As part of this move, I managed the transition, new layout of the site and the consultations of the team members who were required to move work locations to support the business.
  • This transition consisted of over 700 vehicles moving the products from Honeybourne to the new site. This was completed without any impact to the customer in terms of the SLAs / KPIs set by JLR.
  • I achieved Team leader status in 2012 after various secondments and occasionally supporting other sites.

Assistant Team Leader

Unipart
01.2010 - 06.2014

DCO

Unipart
01.2006 - 01.2010

Building Labourer

Pyments builders
01.2004 - 01.2006

Greenkeeper

Vale Gold and Country club
01.2002 - 01.2004

Education

GCSE's - Maths, English, Science, Business Studies, IT

Evesham High School
Evesham

Buniness And Recreation - Merit

Evesham High School
Evesham

A Level - PE - Pass

Evesham High School
Evesham

Skills

Operations management

Problem-solving

Process improvement

Performance monitoring

Staff management

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Timeline

Operations Manager

Unipart
01.2018 - Current

Team Leader

Unipart
06.2014 - 01.2018

Assistant Team Leader

Unipart
01.2010 - 06.2014

DCO

Unipart
01.2006 - 01.2010

Building Labourer

Pyments builders
01.2004 - 01.2006

Greenkeeper

Vale Gold and Country club
01.2002 - 01.2004

Buniness And Recreation - Merit

Evesham High School

A Level - PE - Pass

Evesham High School

GCSE's - Maths, English, Science, Business Studies, IT

Evesham High School

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Graeme HayOperations Manager