Graeme George

* Being aware of all bookings taking place during a shift to ensure the facility is open and fit for use.

* Being available for answering any queries the users may have.

* Ensuring grounds are tidy & bins emptied as required.

* Keeping facility secure when not in use and liaising with anyone using facility without a booking.

* Communicating with users on the end of day closure of the Centre to ensure there is no undue delay to allow final lock up.

* Available for first aid assistance having completed "First Aid at Work" qualification

* Managing client transition following sale of business.

* Advising travellers & holidaymakers on best fit choices.

* Developed strategic business plans for long-term growth of a new start business.

* Managed daily operations to ensure smooth running of the business.

* Built strong client relationships which led to repeat business and referrals.

* Fostered a positive work environment, increased employee morale and job satisfaction.

* Utilised social media platforms for effective brand promotion and customer engagement.

* Ensured compliance with regulatory standards for safe and ethical trading practices.

* Attended and hosted networking events, establishing solid relationships with other business professionals

* Training of apprentices.

* Crisis management during collapse of Thomas Cook & Covid travel restrictions.

* Managed business growth from £0 to £20m, 0 to 60 employees.

* Facilitated sale to Venture Capitalists.

* Delivered high-quality services by maintaining customer focus at all times. Twice awarded Conde Nast Traveller "Best Tour Operator".

* Maintained organisational compliance with applicable legislation and regulations including CAA, ABTA & AITO.

* Worked with board of directors to establish objectives and decisively lead operations.

* Put in place clear controls for financial administration and business management.

* Served as official representative to public groups, government agencies & celebrities.

* Facilitated training programmes to improve employee skills and capabilities.

* Recruited and managed senior staff with focus on delivering clear results

* Extensive world travel establishing relationships with Airlines, Hotels Chains & Tourist Boards.

*Personal management of client complaints.

* Dealing with crisis situations of 9/11, Ash Cloud & Tsunami.

* Managed business growth by development & acquisition.

* Facilitated sale to Co-operative organisation.

* Working with many airlines for best commercial terms & staff education

* Obtained British Airways Preferred Partner status.

* Introduction of fee based income following removal of standard commission.

* Enhanced financial accuracy by conducting detailed audit procedures.

* Reviewed financial statements for compliance with accounting standards.

* Identified potential risks through comprehensive internal audits.

* Managed a variety of complex auditing projects to enhance organisational efficiency.

* Production of financial accounts.

* Calculation of tax liabilities.

* Keeping accurate business records.

* Establishing financial controls.