Graeme Crichton
Bearsden
Summary
A pro-active and committed individual, driven to provide the highest level of customer satisfaction. With extensive experience gained from the hospitality industry, and as a service advisor in the motor trade.
An award-winning commitment to exceptional customer service through active listening, effective communication and taking ownership of unexpected issues. Skilled at planning & managing workflow and awareness to allocate resource & assets using logical thinking.
A combination of a technical background and customer service expertise making a well-rounded individual who can work well with others, integrate easily into new environments and learn new concepts quickly.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
CAD technician/3D Modeller
AMG Group (Vango Outdoor)
Port Glasgow, Inverclyde
2020.01 - 2025.06
- Created a library of three-dimensional models for Vango product range to improve communication between business departments and manufacturing partners.
- Produced high quality CAD-generated Images that led to the successful transition to digital product catalogues, utilising these images to replace traditional photography while reducing paper waste.
- Collaborated with creative team using 3D models to develop a promotional video for Vango Airbeam line.
- Contributed to implementation of an industry 1st, Augmented Reality Program using three-dimensional outputs for customer engagement.
- Enhanced skills as a 3D Artist, improving realism in digital outputs and reducing reliance on physical samples, reducing costs.
Sales & Design Manager
Rockin' Vans Campervans
Kilmarnock, East Ayrshire
2018.07 - 2019.03
- Managed enquiries and sales appointments, producing estimates for bespoke camper-vans.
- Liaised with customers to provide updates on project progress.
- Introduced work management and purchasing order software to enhance project management.
- Development 3D models using Autodesk Inventor of detailed camper-van layouts & interiors.
- Managed sales of used camper-vans and motor-homes and their visibility on company and 3rd party websites.
Parts Advisor & Stock Control
Hamilton Brothers Engineering
Bishopton, Renfrewshire
2016.07 - 2018.07
- Delivered spare parts service to internal and external customers for agricultural and construction machinery.
- Liaised with suppliers to ensure timely delivery of ordered parts.
- Processed parts orders and coordinated shipping to meet customer deadlines.
- Managed stock control, overseeing goods in/out and associated administration and improved storage spaces within parts department.
Technical Salesperson
Auto-Parts Garage Equipment
Glasgow
2014.11 - 2016.07
- Offered friendly, efficient customer service to garage technician buying tools.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase sales.
- Visit new premises and encourage new custom.
Service Advisor & Warranty Supervisor
Lexus/Alfa Romeo - Western Glasgow
2007.09 - 2014.11
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Efficiently load work diary, with awareness of job type and allocation of onward transport.
- Documented all services provided, maintaining comprehensive records.
- Delivered excellent customer service by understanding and meeting their requirements.
- Managed warranty claims through 3rd party web portal.
Service Advisor
Ingram Ayr Volkswagen
2004.03 - 2007.09
Purchase/Stores Supervisor
Burnhouse Engineering & Fabrication
2002.03 - 2004.03
Duty Manager
Claremont Hotel (Buzz works Group)
1999.08 - 2002.03
Education
HNC - Computer Aided Draughting & Design
New College Lanarkshire
2016.08 - 2018.06
HNC - Hospitality Operations
Ayr College
2000.01 - 2001.09
SVQ - Standard Grades, Physics, Maths, English, Geography, Computing, French, Art & Design, Technical Drawing
Kilwinning Academy
1988.08 - 1993.01
Skills
- Work & service booking and scheduling
- Resource allocation & logistic planning
- Analysing & Technical information collection
- Stakeholder Relationship Management
- Excellent communication & customer centric approach
- Personal accountability
- Technical product understanding
- Telephone etiquette
- Customer relationship management software
- AutoCAD 2D/3D Inventor & Revit
- Adobe Illustrator & Photoshop
- Microsoft 365 Suite
Certification
Inventor 3D certified user.
AutoCAD 2D certified user.
Revit Certified user.
Solidworks CAD Design Associate Award
Accomplishments
Won award of a trip to Italy for exceeding customer satisfaction levels as Alfa Romeo Service Advisor.
Started a bicycle repair business in 2019 while between jobs. I built a cabin in my garden and used this as a home workshop.
September 2011 & Aug 2016, trained as a Combat Engineer, 102 Field Squadron, Army Reserve, Paisley. Assisted with building projects in Aviemore, Inverness and with South Dakota National Guard during overseas deployment.
Affiliations
- Walking & family camping. Adventure Cycling & Bike Packing
Timeline
CAD technician/3D Modeller
AMG Group (Vango Outdoor)
2020.01 - 2025.06
Sales & Design Manager
Rockin' Vans Campervans
2018.07 - 2019.03
HNC - Computer Aided Draughting & Design
New College Lanarkshire
2016.08 - 2018.06
Parts Advisor & Stock Control
Hamilton Brothers Engineering
2016.07 - 2018.07
Technical Salesperson
Auto-Parts Garage Equipment
2014.11 - 2016.07
Service Advisor & Warranty Supervisor
Lexus/Alfa Romeo - Western Glasgow
2007.09 - 2014.11
Service Advisor
Ingram Ayr Volkswagen
2004.03 - 2007.09
Purchase/Stores Supervisor
Burnhouse Engineering & Fabrication
2002.03 - 2004.03
HNC - Hospitality Operations
Ayr College
2000.01 - 2001.09
Duty Manager
Claremont Hotel (Buzz works Group)
1999.08 - 2002.03
SVQ - Standard Grades, Physics, Maths, English, Geography, Computing, French, Art & Design, Technical Drawing
Kilwinning Academy
1988.08 - 1993.01