Gracious Tsitsi Munikwa
Newtownards
Summary
Compassionate individual with strong communication and problem-solving skills, coupled with background in customer service and conflict resolution. Proven ability to build trust and provide support in challenging situations. Dedicated to creating positive and nurturing environment for residents, fostering their growth and well-being.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Adult Residential Support Worker
Camphill Community Glencraig
Holywood, County Down
04.2023 - 03.2026
- Supporting Residents in adult houses and wider community.
- Incorporating Positive Behavioral Support to residents that are at risk of presenting behaviors that challenge to promote choice, inclusion and personalized care.
- Promoting Independence of residents by supporting individualized domestic tasks or personal hygiene.
- Reporting any concerns to group leader.
- Acting in accordance with Camphill Community Glencraig’s policies and procedures.
- Being first responder when situations that require first aid arise.
Administrative assistant
Reformed Church in South Africa
Johannesburg
01.2019 - 12.2021
- Assisted in preparation of regularly scheduled reports for upper management review.
- Facilitated internal communication.
- Contributed to team effort by accomplishing related results as needed.
- Improved customer satisfaction through prompt response to email and phone queries.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Organised client meetings, prepared agendas and took detailed minutes.
Legal intern
Eastes Inc. Attorneys
Johannesburg
04.2018 - 11.2018
- Performed administrative tasks to facilitate smooth office operations.
- Proofread and edited solicitation letters ensuring accuracy in communication with clients or opposing parties.
- Enhanced understanding of legal procedures by conducting research on relevant case laws.
- Fostered positive client relationships through effective communication and prompt responses to queries.
- Organised files and maintained comprehensive database of all ongoing cases for easy retrieval.
- Handled confidential materials responsibly maintaining integrity and trust within firm.
- Shadowed experienced lawyers during court hearings for practical exposure to litigation processes.
Education
L3 Diploma - Health and social Care
People 1st
01.2024 - 04.2025
Bachelor of Laws -
Witwatersrand University
Johannesburg 01.2014 - 12.2017
Skills
- Client service orientation
- Proof-Reading accuracy
- Mediation assistance
- Adaptable communication
- Case presentation preparation
- Data privacy legislation awareness
- Multitasking efficiency
- Proficient in lexisnexis
- Client confidentiality respect
REFERENCES
Lauren Stephens
Line Manager
Camphill Community Glencraig
lauren.stephens@glencraig.org.uk
+44 7980705723
Lindsey Browning
Tutor
People 1st
I.Nicholl@people1st-students.co.uk
+44 7793965920
Timeline
L3 Diploma - Health and social Care
People 1st
01.2024 - 04.2025
Adult Residential Support Worker
Camphill Community Glencraig
04.2023 - 03.2026
Administrative assistant
Reformed Church in South Africa
01.2019 - 12.2021
Legal intern
Eastes Inc. Attorneys
04.2018 - 11.2018
Bachelor of Laws -
Witwatersrand University
01.2014 - 12.2017