Graciela Diviany Javier Diaz
Stroud,United Kingdom
Summary
Business administrator with 3+ years of experience in fast-paced environments. Demonstrated effectiveness in communication with staff and clients, ensuring high-quality standards. Expertise in managing high-pressure situations and meeting tight deadlines. Strong problem-solving and analytical skills drive achievement of business objectives and enhance team performance.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Personal assistant to the CEO
GarPrez Construction Company
San Pedro de Macoris , Dominican Republic
01.2020 - 10.2020
- Organised invoices for material purchases to ensure timely processing.
- Administered payroll and monitored employee working hours effectively.
- Implemented efficient office procedures and administrative systems.
- Received and greeted guests with professionalism, enhancing reception experience.
- Reviewed and prioritised telephone calls, emails, and queries for appropriate response.
- Prepared documents, reports, and presentations for CEO using Microsoft Office.
- Operated office equipment to scan and copy business documents efficiently.
- Sorted and distributed incoming and outgoing mail to maintain communication flow.
Customer service representative
Concentrix
Santo domingo, Dominican Republic
08.2021 - 04.2023
- Analysed customer needs through active listening to deliver effective solutions.
- Managed high volume of inbound calls, resolving customer issues promptly.
- Educated customers on policies, medical services, and pricing structures.
- Scheduled appointments with doctors as per client requests.
- Prepared necessary forms and documentation for service or account changes.
- Simultaneously handled multiple tasks to decrease turnaround time.
- Addressed complaints and inquiries to improve customer satisfaction.
Kitchen manager / Sous Chef
Galgos Latino
Stroud , Gloucestershire
05.2023 - 10.2024
- Organised kitchen operations, ensuring timely food preparation for service.
- Trained new staff to uphold operational standards.
- Coordinated replenishment and restocking to maintain efficient workflow, fulfilling orders promptly.
- Maintained accurate records and monitored refrigerator temperatures for food safety.
- Oversaw staff organisation to facilitate seamless kitchen operations and timely food delivery.
- Developed new menus and refined existing ones based on customer preferences and ingredient availability.
- Cultivated a high-productivity environment, consistently exceeding guest expectations.
Service coordinator
Vergo
Quedgeley, Gloucestershire
10.2024 - Current
- Served as primary point of contact for technicians and customers.
- Scheduled jobs in specific areas to optimise technician diary.
- Ensured job proximity for enhanced efficiency and effectiveness.
- Addressed customer calls and resolved inquiries promptly.
- Applied critical thinking to analyse problems and evaluate solutions.
- Exhibited energy and enthusiasm in a fast-paced environment.
- Delivered outstanding customer service through active listening and prompt responses.
- Managed multiple tasks simultaneously while coordinating appointments.
Education
GCSEs - Hospitality and Tourism
Polictenico Inmaculada Concepcion
Dominican Republic 08.2017 - 09.2019
Bachelor of Business Administration - Business Management
UCE
Dominican Republic 09.2019 - 08.2022
Skills
- Customer service
- Job scheduling
- Problem solving
- Office administration
- Multilingual
- Active listening
- Time management
- Multitasking
- Conflict resolution
- Workflow coordination
- Calm under pressure
- Communication skills
Languages
English
Fluent
Spanish
Native
Accomplishments
- Award from the science club (UCE).
References
References available upon request.
Timeline
Service coordinator
Vergo
10.2024 - Current
Kitchen manager / Sous Chef
Galgos Latino
05.2023 - 10.2024
Customer service representative
Concentrix
08.2021 - 04.2023
Personal assistant to the CEO
GarPrez Construction Company
01.2020 - 10.2020
Bachelor of Business Administration - Business Management
UCE
09.2019 - 08.2022
GCSEs - Hospitality and Tourism
Polictenico Inmaculada Concepcion
08.2017 - 09.2019
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