Gracie Shields
Law Graduate
Littlehampton,West Sussex
Summary
A Dedicated and conscientious Law Graduate with a professional attitude to challenging tasks of a strict deadline. Offering excellent communication and inter-personal skills, whose thorough and precise approach yields positive results when working independently and within a team. Proactive and hardworking, with a focus on progression aiming to exceed both short term and organisational goals. Dedicated to the advocacy of rights for vulnerable clients, fostering a compassionate and empathetic approach to support their needs.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Customer consultant
Cabot Credit Management
West Malling, Kent
09.2022 - 05.2025
- Identified potential risks before initiating collection actions through thorough assessment of debtor's financial situation.
- Kept abreast of changes in debt collection laws to ensure compliance.
- Liaised with solicitors on legal proceedings related to debt recovery actions.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines and GDPR regulations.
- Demonstrated empathy whilst dealing with vulnerable individuals facing financial hardship.
- Worked closely with management team for the implementation of new strategies aimed at improving services provided by the call centre.
Brand Ambassador
Precision Organisation Ltd
Colchester, Essex
05.2021 - 08.2021
- Professionally represented Charitable organisations on field to establish 20 new lasting business relationships.
- Independently processed direct debit forms, informing customers of contracts and data protection rights pursuant to EU and UK Law.
- Achieved high client satisfaction through consistent delivery and communication.
Work Experience
Fraser and Hollands
Strood, Kent
06.2019 - 07.2021
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
- Achieved efficient case management by meticulously organising and digitalising legal documents.
- Greeted client with professionalism, providing friendly and knowledgeable assistance.
- Reviewed and edited legal correspondence for accuracy and clarity.
Education
Bachelor of Law - Law LLB
University of Essex
Colchester 10.2019 - 08.2022
A-Levels -
Chatham Grammar School for Girls
Chatham, Kent 09.2017 - 06.2019
GCSEs -
Chatham Grammar School For Girls
Chatham, Kent 09.2015 - 06.2017
Skills
- Client acquisition
- Administrative support
- Conflict resolution
- Exceptional telephone-etiquette
- Excellent time-management
- Legal compliance
- Customer-focussed service delivery
- Financial Conduct Authority guidelines knowledge
Timeline
Customer consultant
Cabot Credit Management
09.2022 - 05.2025
Brand Ambassador
Precision Organisation Ltd
05.2021 - 08.2021
Bachelor of Law - Law LLB
University of Essex
10.2019 - 08.2022
Work Experience
Fraser and Hollands
06.2019 - 07.2021
A-Levels -
Chatham Grammar School for Girls
09.2017 - 06.2019
GCSEs -
Chatham Grammar School For Girls
09.2015 - 06.2017
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