Gracie Shields
Law Graduate
Littlehampton,West Sussex
Summary
A Dedicated and conscientious Law Graduate with a professional attitude to challenging tasks of a strict deadline. Offering excellent communication and inter-personal skills, whose thorough and precise approach yields positive results when working independently and within a team. Proactive and hardworking, with a focus on progression aiming to exceed both short term and organisational goals. Dedicated to the advocacy of rights for vulnerable clients, fostering a compassionate and empathetic approach to support their needs.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Customer consultant
Cabot Credit Management
West Malling, Kent
2022.09 - 2025.05
- Identified potential risks before initiating collection actions through thorough assessment of debtor's financial situation.
- Kept abreast of changes in debt collection laws to ensure compliance.
- Liaised with solicitors on legal proceedings related to debt recovery actions.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines and GDPR regulations.
- Demonstrated empathy whilst dealing with vulnerable individuals facing financial hardship.
- Worked closely with management team for the implementation of new strategies aimed at improving services provided by the call centre.
Brand Ambassador
Precision Organisation Ltd
Colchester, Essex
2021.05 - 2021.08
- Professionally represented Charitable organisations on field to establish 20 new lasting business relationships.
- Independently processed direct debit forms, informing customers of contracts and data protection rights pursuant to EU and UK Law.
- Achieved high client satisfaction through consistent delivery and communication.
Work Experience
Fraser and Hollands
Strood, Kent
2019.06 - 2021.07
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
- Achieved efficient case management by meticulously organising and digitalising legal documents.
- Greeted client with professionalism, providing friendly and knowledgeable assistance.
- Reviewed and edited legal correspondence for accuracy and clarity.
Education
Bachelor of Law - Law LLB
University of Essex
Colchester 2019.10 - 2022.08
A-Levels -
Chatham Grammar School for Girls
Chatham, Kent 2017.09 - 2019.06
GCSEs -
Chatham Grammar School For Girls
Chatham, Kent 2015.09 - 2017.06
Skills
- Client acquisition
- Administrative support
- Conflict resolution
- Exceptional telephone-etiquette
- Excellent time-management
- Legal compliance
- Customer-focussed service delivery
- Financial Conduct Authority guidelines knowledge
Timeline
Customer consultant
Cabot Credit Management
2022.09 - 2025.05
Brand Ambassador
Precision Organisation Ltd
2021.05 - 2021.08
Bachelor of Law - Law LLB
University of Essex
2019.10 - 2022.08
Work Experience
Fraser and Hollands
2019.06 - 2021.07
A-Levels -
Chatham Grammar School for Girls
2017.09 - 2019.06
GCSEs -
Chatham Grammar School For Girls
2015.09 - 2017.06