Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Reference
Timeline
Generic

Gracie Rosenthal

Flamstead,Hertfordshire

Summary

I offer strong interpersonal and communication skills with keen ability to engage with diverse customers. I also have strong knowledge about maintaining clean and organised work environment, ensuring smooth operations. Ready to use and develop customer service, multitasking, and teamwork skills in any role.

Overview

5
5
years of professional experience
35
35
years of post-secondary education

Work history

Bartender

The Spotted Dog (under new ownership)
Flamstead, Hertfordshire
2024.10 - Current

I work as a bartender, serving drinks to customers and this helped me ensure that customers were satisfied. I am now able to work around and navigate any issues that arise in a productive manner.

Bartender

The Crickiters
Redbourn, Hertfordshire
2023.11 - 2024.01

I communicated clearly with kitchen staff for seamless coordination of food orders, and welcomed guests with friendly conversation and fun atmosphere.

Cashier

Godfreys
Harpenden, Hertfordshire
2023.02 - 2023.10

Throughout this job I have worked multiple roles; serving customers, dining tables and working till. This helped me to cope within busy environments and have self discipline. This was a team effort and my colleagues and I needed to work together to ensure customers were happy and satisfied.

Waitress

The Spotted Dog
Flamstead, Hertfordshire
2022.10 - 2023.06

This job was where I learnt strong collaboration skills because I communicated well with my colleagues to ensure everything ran efficiently and customers were happy. I ensured that there was an optimised workflow in busy periods through successful coordination with the kitchen staff, and improved customer satisfaction by providing efficient and friendly service.

Waitress

The Three Blackbirds
Flamstead, Hertfordshire
2021.11 - 2022.10

I worked as a waitress and also behind the bar during busy environments, which enabled me to work well under pressure.I also ordered and stocked beverage supplies and maintained the availability of popular drinks, whilst utilising professional communication skills to resolve customer complaints.

Shelf stacker

Flamstead Village Stores
Flamstead, Hertfordshire
2021.01 - 2021.06

This was my first job, and I helped by stacking shelves and working with the deliveries that came through. This helped with my organisational skills because I had to make sure everything was up to date and checked, so customers had a successful experience when visiting the business. I also ensured customer satisfaction by keeping shelves well-stocked and neatly arranged, and assisted customers in finding products, enhancing their shopping experience.

Education

GCSEs - Maths

Roundwood Park School
Harpenden, Hertfordshire
2018.09 - 2023.06

GCSEs - English

Roundwood Park School
Harpenden, Hertfordshire
2018.09 - 2023.06

GCSEs - Combined science

Roundwood Park School
Harpenden, Hertfordshire
2018.09 - 2023.06

GCSEs - Physical education

Roundwood Park School
Harpenden, Hertfordshire
2018.09 - 2023.06

GCSEs - Geography

Roundwood Park School
Harpenden, Hertfordshire
2018.09 - 2023.06

GCSEs - Spanish

Roundwood Park School
Harpenden, Hertfordshire
2018.09 - 2023.06

Certificate of Higher Education - Double business BTEC

Roundwood Park Sixth Form
Harpenden, Hertfordshire
2023.09 - 2025.05

Diploma of Higher Education - Health and social care

Roundwood Park Sixth Form
Harpenden, Hertfordshire
2023.09 - 2025.05

Certificate of Higher Education - Business management (ongoing)

University of Leicester
Leicester
2025.09 - 2028.07

Skills

  • Efficient time management
  • Work well under pressure
  • Adaptability
  • Tactful complaint handling
  • Bar equipment usage
  • Patience endurance
  • Sales persuasion
  • Customer engagement
  • People Management
  • Positive attitude

Affiliations

  • I have played football for over 10 years which allowed me to gain efficient team work and adaptability skills.

Accomplishments

I volutneered in training the U11s Westenders football team weeklt, allowing me to learn how to be patient and have good people skills.

Reference

Dear Sir/ Madam,

I am writing in reference to Gracie who has worked with us at our restaurant and pub for the past year.  Gracie has done an amazing job working with us during her time here.

Gracie has come on leaps and bounds whilst working with us. She has been very motivated and has  stepped up on many occasions when the pub and restaurant has been extremely busy.

Gracie is proactive with looking for work that needs to be undertaken and makes herself available at last  minute to help out with additional shifts. She is great with talking to the customers and making them feel  welcome.

Gracie has been very flexible and is so keen to work, she has undertaken many extra jobs including helping  out with desserts in the kitchen, washing up and outdoor events we undertake.

It is truly my pleasure to offer my recommendation for any bar or waitressing position that she may apply  for. Please feel free to contact me with any questions you may have regarding my experience with working  with this lovely young lady and her contributions to working with our amazing team.

Best Regards

Charlotte Khalil

Director

The Spotted Dog

thespottedflamstead@gmail.com

Timeline

Certificate of Higher Education - Business management (ongoing)

University of Leicester
2025.09 - 2028.07

Bartender

The Spotted Dog (under new ownership)
2024.10 - Current

Bartender

The Crickiters
2023.11 - 2024.01

Certificate of Higher Education - Double business BTEC

Roundwood Park Sixth Form
2023.09 - 2025.05

Diploma of Higher Education - Health and social care

Roundwood Park Sixth Form
2023.09 - 2025.05

Cashier

Godfreys
2023.02 - 2023.10

Waitress

The Spotted Dog
2022.10 - 2023.06

Waitress

The Three Blackbirds
2021.11 - 2022.10

Shelf stacker

Flamstead Village Stores
2021.01 - 2021.06

GCSEs - Maths

Roundwood Park School
2018.09 - 2023.06

GCSEs - English

Roundwood Park School
2018.09 - 2023.06

GCSEs - Combined science

Roundwood Park School
2018.09 - 2023.06

GCSEs - Physical education

Roundwood Park School
2018.09 - 2023.06

GCSEs - Geography

Roundwood Park School
2018.09 - 2023.06

GCSEs - Spanish

Roundwood Park School
2018.09 - 2023.06
Gracie Rosenthal