Gracie Matthews
Birmingham,West Midlands
Summary
Customer-focused Sales Assistant skilled in delivering exceptional shopping experiences. Assists customers in product selection, providing tailored advice to meet individual needs. Manages cash and card transactions accurately, ensuring a smooth checkout process.
Overview
3
3
years of professional experience
Work History
Sales Assistant
WHSmith
11.2025 - Current
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Managed cash and card payments, ensuring accurate handling of money and financial records.
- Kept shelves neat, clean and organised through visual merchandising.
- Implemented stock rotation methods, reducing wastage and improving availability of fresh stock.
- Developed and maintained organised storage systems, enabling quick and efficient retrieval of stock.
Teaching Assistant in Secondary Schools
Kingsbury High School
07.2023 - 07.2023
- Supported classroom teacher in planning and implementing engaging educational activities, enhancing student learning experience.
- Managed classroom behaviour through effective strategies, ensuring a positive learning environment for all students.
- Managed classroom behaviour by implementing effective strategies, maintaining a respectful and orderly environment.
- Developed positive relationships with all students using a student-centred approach to practice.
- Monitored student progress and reported insights to teachers, identifying key areas for improvement.
Nursery Assistant
Castle Vale Nursery
07.2023 - 07.2023
- Ensured safety and security of children through vigilant supervision and adherence to protocols.
- Followed strict safeguarding policies and procedures, maintaining health and safety of children and staff.
- Guided children in tidying up after activities, fostering responsibility and maintaining a clean, safe environment.
- Maintained hygienic environment by thoroughly cleaning and sanitising play areas and equipment, promoting children's health.
Education
A-Levels - Psychology
Sutton Coldfield College
Sutton Coldfield, BIR01-2025
A-Levels - Law
Sutton Coldfield College
Sutton Coldfield, BIR01-2025
A-Levels - Criminology
Sutton Coldfield College
Sutton Coldfield, BIR01-2026
GCSEs - English
Kingsbury High School
Tamworth, STS01-2024
GCSEs - Maths
Kingsbury High School
Tamworth, STS01-2024
GCSEs - Science
Kingsbury High School
Tamworth, STS01-2024
Skills
- Customer Service
- Sales techniques
- Face-to-face selling
- Product knowledge
- Customer management
- Visual merchandising
- Cash handling
- Health and safety compliance
- Safeguarding practices
- Time management
- Team collaboration
- Multitasking efficiency
- Conflict resolution
- Confident communicator
- Effective listening
- Positive mindset
Timeline
Sales Assistant
WHSmith
11.2025 - Current
Teaching Assistant in Secondary Schools
Kingsbury High School
07.2023 - 07.2023
Nursery Assistant
Castle Vale Nursery
07.2023 - 07.2023
A-Levels - Psychology
Sutton Coldfield College
A-Levels - Law
Sutton Coldfield College
A-Levels - Criminology
Sutton Coldfield College
GCSEs - English
Kingsbury High School
GCSEs - Maths
Kingsbury High School
GCSEs - Science
Kingsbury High School