Gracie Lang
Bridgwater,Somerset
Summary
Positive and adaptable with natural ability to connect with people and provide exceptional service. Demonstrated skills in communication and problem-solving. Tailoring experiences to suit customer needs.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
General Retail Assistant
Iceland / Food warehouse
Bridgwater, Somerset
08.2023 - 02.2025
- Upheld company policies whilst interacting with customers and colleagues.
- Provided product knowledge to customers for informed purchases.
- Operated till systems correctly, ensuring accurate transactions and returning correct change.
- Lead the training of new staff members to improve team efficiency.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Picked and packed customer orders ensuring order accuracy within time constraints.
Crew Member
McDonald's
Bridgwater, Somerset
09.2022 - 08.2023
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Handled high-pressure situations calmly providing solutions promptly.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Acted as a team player by helping colleagues finish their tasks.
Education
Home-schooled
Bridgwater, Somerset 09.2017 - 09.2022
Skills
- Health and Safety regulations
- POS Systems
- Customer focus
- Stock management
- Order processing
- Product display setup
- Positive and adaptable
- Complaint handling
Timeline
General Retail Assistant
Iceland / Food warehouse
08.2023 - 02.2025
Crew Member
McDonald's
09.2022 - 08.2023
Home-schooled
09.2017 - 09.2022
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