Gracie Hepworth

• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Increased efficiency of document retrieval with a well-organised filing system.
• Promoted sales with effective marketing strategies and high-quality property listings.
• Responsible for data transfer onto the new IT software system, ensuring accuracy.

• Responsible for housekeeping and cleaning tasks, achieving high-quality standards of a 5-star luxury cottage. Maintained five-star reviews through meticulous attention to detail and organisation. Ensured rigorous adherence to cleanliness protocols to uphold prestigious reputation.

• Leading the restaurant team in performing high levels of customer service throughout the restaurant, ensuring returning customers and a high level of satisfaction at all times.
• Responsible for stock inventories and carried out investigations when we have had shortfalls in stock.
• Maintaining outstanding standards of tidiness and organisation within the work setting.
• Leading the team to achieve targets and upholding the standards set out by the management team.
• Overseeing daily operations, ensuring compliance with health and safety regulations, food hygiene and licensing laws.
• Leading staff training sessions on customer service excellence, enhancing team skills and knowledge.
• Ensuring cash is available in the till, in addition to cashing up and closing the pub.

• Experiencing an insight and understanding of life in local Government and commuting to The House Of Commons, Westminster.
• Enhanced workflow speed by promptly completing allocated sorting of tasks each day.
• Handled sensitive information responsibly, respecting confidentiality rules and protocols.

• Delivered prompt and polite service during peak demand periods.
• Provided outstanding service through an engaging approach to each guest.