Summary
Overview
Work history
Education
Skills
Timeline
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Gracie Evans

Blackpool,Lancashire

Summary

Highly skilled professional with expertise in time efficiency, radio communications, and client relationship management. Demonstrates exceptional abilities in followspot lighting adjustments and customer service excellence. Certified in first aid, known for a positive attitude, attentive listening, and quick decision-making. Committed to enhancing client experiences and fostering strong relationships. Driven individual with knack for precision and creativity. Proficient in operating technical equipment and collaborating in team settings. Ready to deliver captivating visual experiences that enhance live performances. I am customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Followspot operator

Stageworks Worldwide Productions
Blackpool, Lancashire
12.2023 - Current
  • Maintained continuous focus during performances, contributing to flawless execution of cues.
  • Liaised between different teams to maintain clear and prompt communications.
  • Completed tasks on time to help team stay to schedule.
  • Handled the disassembly, storage and transport tasks post-shows, safeguarding assets.
  • Followed lighting directions consistently, achieving desired visual impact on stage.
  • Maintained clear communication with production team members whilst ensuring no disruptions during live shows.
  • Supported technical staff with setup of other lighting equipment when necessary.

Ride operator

Blackpool Pleasure Beach
Blackpool , Lancashire
03.2023 - 06.2024
  • Informed guests and staff ride operations to maintain safety protocols.
  • Cleaned and maintained the ride area meticulously, promoting a clean environment.
  • Performed routine tests with strict attention to detail for best-possible ride safety.
  • Boarded customers quickly to reduce queue durations.
  • Kept calm under pressure during peak visiting hours, managing large crowds efficiently.
  • Helped visitors load onto rides, secure safety connectors and leave rides at end of turns.
  • Stored customer belongings in designated lockers to avoid losses.
  • Assisted in evacuation procedures during emergency situations, ensuring visitor safety at all times.
  • Enhanced guest experience by addressing queries and concerns promptly and professionally.

Call handler

First Call
Blackpool, Lancashire
03.2022 - 07.2022
  • Advised emergency callers on action to minimise further risk.
  • Processed and actioned high number of calls during busy periods.
  • Logged critical information onto computer system.
  • Proficiently navigated difficult conversations, ensuring customer retention and loyalty.
  • Enhanced customer satisfaction by swiftly resolving queries and issues.
  • Maintained confidentiality and discretion with sensitive personal information of callers at all times.
  • Improved efficiency with meticulous attention to detail in data entry tasks.
  • Transferred calls and provided accurate information to callers professionally and courteously.
  • Served as first point of contact for callers seeking emergency support.

Party host

Ascent trampoline park
Blackpool, Lancashire
08.2021 - 02.2022
  • Assisted in setup and tear down of decorations, ensuring attention to detail throughout every event.
  • Facilitated smooth running of events averaging guests.
  • Maintained clean venue environment, contributing to the overall quality of the event.
  • Assisted with closing of events by breaking down chairs, tables and buffet.
  • Delivered high levels of energy and enthusiasm at every party to set the mood right from start.
  • Communicated effectively with team members for efficient coordination during parties.
  • Hosted and guided party activities, maintaining high energy and enthusiasm.

Education

A-Levels - Uniformed Protective Services

Blackpool and The Fylde College
Blackpool
09.2021 - 06.2023

GCSEs -

St George's CofE Academy
Blackpool
09.2016 - 05.2021

Skills

  • Time efficiency
  • Radio communications
  • Client Relationship Management
  • Followspot lighting adjustments
  • Positive attitude
  • First-aid certified
  • Attentive listening
  • Quick decision-making
  • Customer service excellence

Timeline

Followspot operator

Stageworks Worldwide Productions
12.2023 - Current

Ride operator

Blackpool Pleasure Beach
03.2023 - 06.2024

Call handler

First Call
03.2022 - 07.2022

A-Levels - Uniformed Protective Services

Blackpool and The Fylde College
09.2021 - 06.2023

Party host

Ascent trampoline park
08.2021 - 02.2022

GCSEs -

St George's CofE Academy
09.2016 - 05.2021

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Gracie Evans