Graciana Ribeiro
Oxford,Oxfordshire
Summary
Dedicated professional with a strong background in customer service, stock counting, and cash management. Proven ability to build effective teams and enhance communication skills. Adept at problem-solving, time management, and meeting deadlines while working under pressure and stress. Seeking to leverage these skills in a dynamic environment to contribute to organisational success.
Overview
14
14
years of professional experience
Work History
Receptionist supervisor
Malmaison Trading Limited
Oxford, Oxfordshire
08.2023 - 02.2025
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Directed customer calls and communicated messages to relevant team members.
- Recorded guest account activity to produce accurate bills upon departure.
- Handled customer payments and updated reservations with Opera.
- Instructed maintenance staff to service rooms with known issues.
- Collaborated with other departments to improve overall hotel operations and guest experience as a whole.
- Organised office supplies inventory ensuring there was no disruption in work flow.
- Trained new hires on company policies and procedures which ensured consistency in service delivery.
- Delegated tasks effectively ensuring all responsibilities were met on time.
- Ensured smooth running of front desk operations by managing receptionist schedule and duties.
- Completed and filed compliance administration.
- Facilitated regular meetings for staff feedback helping in continuous improvement of services.
- Resolved complaints promptly showing attentiveness towards guests' needs, thereby increasing loyalty rates amongst clients.
Supervisor
Cosmo - World Buffet Restaurant
Oxford, Oxfordshire
03.2022 - 07.2023
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed daily bookings.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Dealt with customer complaints and rectified product and service issues.
- Kept records of damaged and out-of-date products for safe disposal.
- Maintained documents and records to comply with internal policies and external regulations.
Deputy Manager
Done Brothers - Betfred
Oxford, oxfordshire
02.2019 - 02.2022
- Utilized strong commercial understanding to improve business finances, continually maximizing sales.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Supermarket Cashier
Ten to Ten
Lisbon , Lisbon
09.2017 - 11.2018
- Provided outstanding customer care, effectively enhancing store reputation and regard.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Verified customer identification for alcohol or tobacco purchases.
Gym receptionist
Active Life
Lisbon, Queluz
02.2014 - 07.2015
- Welcomed guests and clients in friendly, positive manner.
- Carried out basic day-to-day administrative tasks to support smooth-running company operations.
Gift Wrapper (only on Christmas's)
Sephora
Lisbon , Cascais
12.2010 - 12.2013
- Replenished items and organized displays to keep stock looking professional.
- Assisted team members and customers in finding products.
- Wrapping gifts according to the company standard.
Education
Bachelor of Science - Accounting and Finance
Global Banking School
United Kingdom 09.2023 -
Skills
- Customer service
- Stock counting
- Cash management
- Team building
- Communication skills
- Problem-solving
- Time management and meeting deadlines
- Working under time pressure and stress
Languages
Portuguese
Native
Timeline
Bachelor of Science - Accounting and Finance
Global Banking School
09.2023 -
Receptionist supervisor
Malmaison Trading Limited
08.2023 - 02.2025
Supervisor
Cosmo - World Buffet Restaurant
03.2022 - 07.2023
Deputy Manager
Done Brothers - Betfred
02.2019 - 02.2022
Supermarket Cashier
Ten to Ten
09.2017 - 11.2018
Gym receptionist
Active Life
02.2014 - 07.2015
Gift Wrapper (only on Christmas's)
Sephora
12.2010 - 12.2013
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