Grace Rosie Horsford
Early Years Educator
Loughton,ESS
Summary
A hardworking individual who studied early childhood studies at the university of East London for the past three years, I graduated from the University with a first class degree in early childhood studies in 2024. As of 2020 I have completed my Level 3 Childcare course at Epping Forest College in Loughton, and I have over six years experience in retail. I am an excellent team worker and can provide excellent leadership skills to an organization. Through my level 3 diploma and my undergraduate degree I've learned how to work together with others in groups and how important it is to allow people to talk and share their ideas in order for us to reach a successful outcome. When it comes to my work, I am an organized person who likes to get things done as soon as possible and doesn't leave anything to the last minute. In addition to being motivated to continue learning, I would also appreciate the opportunity to gain practical experience in order to further my career development. During the coming academic year I am going to be pursuing a post graduate degree in education (PGCE), so that I may be able to acquire new knowledge that will enable me to advance further in my career as a teacher of early childhood. Eventually, I would like to become an early years teacher in Australia, so this course will help me to improve myself and the skills needed in order to do so in the coming years.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Morrisons Supermarket
09.2023 - Current
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Continuously sought opportunities to expand knowledge about products/services offered by the company which resulted in better-informed recommendations for clients.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Utilized problem-solving skills to address customer queries and complaints.
- Trained new employees on company procedures, products, and best practices in customer service.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Lead Creche Volunteer
University of East London
05.2024 - 06.2024
- Took Part in a research project by creating a creche for the children of participants.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Implemented fun and engaging activities
- Followed safeguarding policies
Volunteer
St John Fisher Catholic School
10.2023 - 06.2024
- Supported teachers in classroom instruction and activities by grading papers and creating presentations.
- Prepared materials for class activities and art projects.
- Assisted with organization and supervision of after-school activities for students.
- Implemented conflict resolution strategies to help students peacefully resolve disputes.
- Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
- Planned and executed field trips and special events for students and teachers.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
International Student Ambassador
Cairns Student Hub
03.2023 - 08.2023
- Contributed to the improvement of university services by gathering feedback from international students and reporting findings to relevant departments.
- Developed strong relationships with international students by actively participating in student life activities and offering peer mentorship.
- Strengthened communication between domestic and international students through the planning and execution of cross-cultural events.
- Served as a reliable resource for international students, providing guidance on university policies, procedures, and available resources.
- Enhanced international student satisfaction by effectively addressing their concerns and providing timely support.
- Represented university interests and values at various campus events and activities.
- Used various social media platforms for media and blogger outreach.
Retail Assistant
Robert Dyas
05.2017 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered incoming calls to provide product information, features and benefits.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Processed transactions accurately, balancing cash registers at the end of each shift.
Education
Bachelor of Arts - Early Childhood Studies
University of East London
Stratford, United Kingdom 04.2001 -
Bachelor of Arts - Primary Education
James Cook University
Cairns Australia 04.2001 -
Diploma - Early Childhood
New City Epping Forest College
Loughton, United Kingdom 04.2001 -
GCSE -
Roding Valley High School
Loughton, United Kingdom 04.2001 -
Skills
Complaint resolution
Parent-Teacher Communication
Classroom Organization
Outdoor Play Supervision
Child development expertise
Cash Handling
Customer Focus
Refund Processing
Technical Support
Payment Processing
Customer Consultation
Complaint resolution
Certification
Jack Petchey Award
Timeline
Lead Creche Volunteer
University of East London
05.2024 - 06.2024
Volunteer
St John Fisher Catholic School
10.2023 - 06.2024
Customer Service Assistant
Morrisons Supermarket
09.2023 - Current
International Student Ambassador
Cairns Student Hub
03.2023 - 08.2023
Retail Assistant
Robert Dyas
05.2017 - 01.2023
Bachelor of Arts - Early Childhood Studies
University of East London
04.2001 -
Bachelor of Arts - Primary Education
James Cook University
04.2001 -
Diploma - Early Childhood
New City Epping Forest College
04.2001 -
GCSE -
Roding Valley High School
04.2001 -
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