Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic

grace matthew

DERBY,Derbyshire

Summary

Diligent health care team member with skills and training to safely support patients and assist clinical team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. Logical skilled in problem-solving and creative decision-making. Experience in project management working with remote teams. Talented Accounts Officer with experience in credit control, balance reconciliation and payroll processing. Completes tasks with focus and accuracy for reliable financial records. Keen problem-solver to minimise errors and maintain accounting order. Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work history

Health care assistant

Rutland Manor Nursing Home
Ilkeston, Derbyshire
03.2023 - Current
  • Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
  • Maintained up-to-date patient records to enable care continuity between support providers.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
  • Monitored patients' conditions closely and escalated concerns to senior staff.
  • Safely escorted patients to and from medical appointments and hospital visits.
  • Safely and securely transported patients using hoists and wheelchairs.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Assisted in all aspects of personal care, retaining comfort and dignity.

Safety and Concierge Officer

AGS Support Ltd
NOTTIGHAM, Nottinghamshire
09.2022 - 08.2023
  • Remedied issues by listening and providing conflict resolutions.
  • Answered and transferred calls to designated recipients.
  • Provided guests with lists of upcoming activities and events.
  • Scheduled deliveries of flowers, gifts and other products for guests.
  • Composed and submitted incident and activity reports to manager.
  • Coordinated with housekeeping or maintenance department to address needs of clients.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Maintained tidy work area to promote cleanliness and quality standards.
  • Provided guests with keys and directions to room locations.
  • Computed billings and hotel charges and provided receipts.
  • Greeted guests and managed check-in and check-out procedures.

Healthcare assistant

servoca health care
DERBY, Derbyshire
12.2022 - 03.2023
  • Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
  • Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.

Branch manager

First city Monument Bank
Anyingba, lokoja
02.2022 - 08.2023
  • Reviewed performance metrics to identify required process improvements.
  • Mitigated risks by upholding stringent bank standards for loans and money handling.
  • Generated memos for fixed deposit renewals and fixed deposit closures.
  • Investigated customer queries to provide timely financial solutions.
  • Gathered and analysed data to build financial models around critical metrics.
  • Opened customer accounts and provided smooth onboarding services.
  • Recommended loan approvals and denials based on customer credit worthiness.
  • Kept accurate operations records for thorough data auditing.
  • Observed statutory obligations for secure financial services.
  • Carried out thorough customer assessments to minimise financial risk.
  • Devised and implemented compliant underwriting guidelines.
  • Recruited and trained staff for high-quality branch service.
  • Assessed customer suitability for credit and loan applications for reduced business risk.
  • Monitored market performance and trends to forecast service demand.

Account Relationship Officer

First City Monument Bank
Ayingba, Lokoja
01.2018 - 02.2022
  • Identified and implemented customer service and complaint handling advancements.
  • Achieved set KPIs with help from team leader and managers.
  • Met Service Level Agreements through strategic planning and workload management.
  • Educated customers about company products, services and special offers.
  • Liaised between customers, staff and stakeholders to maintain constructive communications.
  • Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
  • Kept track of current and potential clients needs to recommend new applicable products and services.
  • Assessed current processes to maximise opportunities for customer satisfaction.

Customer service officer

Guaranty Trust Bank
Lokoja, Lokoja
02.2009 - 12.2017
  • Responded to customer queries and provided excellent customer service.
  • Maintained working knowledge of available products and services.
  • Upheld data accuracy on internal database.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Provided professional and helpful support to new and existing clients.
  • Responded to and summarised customer complaints and feedback.
  • Participated in meetings to discuss goals and sales target.
  • Formulated surveys to gather feedback and improve customer service.
  • Improved customer retention by [Number]%, through service and account management.
  • Managed relevant inboxes and office diaries.

Education

Msc - Human Resource Management

University of Derby
Derby
09.2022 - 08.2023

Master of Business Administration - Business Administration & Mgt

Salem University Lokoja
Salem University Lokoja
09.2018 - 09.2020

Bachelor of Business Administration - Business Administration and Mangement

Salem University Lokoja
Nigeria
09.2012 - 09.2016

Skills


  • Good listener
  • Interpersonal Skills
  • Time management
  • Reliability
  • Record keeping
  • Good
  • Problem-Solving Skills
  • Area of Competence
  • Decision-making ability
  • Crisis and emergency
  • Management
  • Planning and
  • Organization capacity
  • Stress management
  • Leadership
  • Teamwork
  • Personnel
  • Critical and/or
  • Analytical thinking
  • Orientation to families
  • Users, and community
  • Prudence
  • Responsibility
  • Empathetic listening
  • Organisational standards
  • Target-driven
  • Financial management
  • Issue resolution
  • Motivational communication
  • Conflict resolution
  • Workforce development

Interests

Hobbies and Interests , Reading, movies & a good conversation. Community service: Volunteers in local charity, teaching ad mentoring young people.

Languages

English
Fluent

Timeline

Health care assistant

Rutland Manor Nursing Home
03.2023 - Current

Healthcare assistant

servoca health care
12.2022 - 03.2023

Safety and Concierge Officer

AGS Support Ltd
09.2022 - 08.2023

Msc - Human Resource Management

University of Derby
09.2022 - 08.2023

Branch manager

First city Monument Bank
02.2022 - 08.2023

Master of Business Administration - Business Administration & Mgt

Salem University Lokoja
09.2018 - 09.2020

Account Relationship Officer

First City Monument Bank
01.2018 - 02.2022

Bachelor of Business Administration - Business Administration and Mangement

Salem University Lokoja
09.2012 - 09.2016

Customer service officer

Guaranty Trust Bank
02.2009 - 12.2017
grace matthew