Grace Leila Rockett
Monifieth,Angus
Summary
Driven professional with keen ability to manage and coordinate executive tasks, ensuring seamless operations. Demonstrates strong communication and organisational skills. I have a drive for customer service and satisfaction and love working with the general public. I am an outgoing and bubbly person that works well in a team and on my own.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Spa Reception & Membership Executive
Fairmont Hotels
St Andrews, Fife
03.2024 - Current
- Managed successful execution of annual corporate goals with deadlines.
- Implemented cost-saving measures, reducing overheads significantly.
- Increased member engagement by planning and executing high-quality events and marketing strategies such as shopping events and treatment taster sessions.
- In charge of completing site visits and tours of the hotel and spa facilities.
- Form relationships with spa members which involves effective communication, cooperation, trustworthiness, and problem-solving skills.
- Presented reports on membership trends at board meetings, facilitating informed decision-making processes.
- Trained new team members in organisational policies and procedures, ensuring uniformity of operations across the department.
Senior Spa Receptionist
Fairmont Hotels
St Andrews, Fife
08.2022 - 03.2024
- Managed team schedules and rotas to ensure adequate staffing levels at all times.
- Improved team morale with regular feedback sessions, one to one meetings and recognition of staff achievements.
- Provided training and guidance to junior staff members, enhancing overall team performance in line with our standards.
- Managed and resolved all customer complaints and issues with empathy and compassion.
- In charge of stock levels and deadlines to ensure the spa team had enough resources and retail products.
Spa Receptionist
Fairmont Hotels
St Andrews, Fife
02.2022 - 08.2022
- Managed appointment scheduling for optimal facility use and client convenience.
- Delivered exceptional guest experience with a friendly and professional manor.
- Greeted customers upon arrival and gave a warm and professional welcome in line with LQA standards.
- Offered product knowledge for retail items in the spa, increasing sales.
- Coordinated with therapists to ensure seamless service flow to guests.
- Supported colleagues in peak times or during staff shortages, promoting team work and reliability.
- Handled money and completed opening and closing cash reports.
- In charge of opening and closing the Spa and treatment rooms.
Education
Scottish Qualifications Certificate - Advanced Higher English
Monifieth High School
Monifieth, AngusScottish Qualifications Certificate - Higher Hospitality
Monifieth High School
Monifieth, AngusScottish Qualifications Certificate - Higher Health & Food technology
Monifieth High School
Monifieth, AngusScottish Qualifications Certificate - Higher Fashion & Textiles
Monifieth High School
Monifieth, AngusScottish Qualifications Certificate - National 4 Maths
Monifieth High School
Monifieth, AngusSkills
Team Leader
Professional Communication
Customer Satisfaction
Employee Training
Statistical Data Analysis
First Aid Trained
Accomplishments
I have won the 'Heartist' of the month award twice during my time at The Fairmont St Andrews
Certification
Full clean UK drivers License
References
References available upon request.
Timeline
Spa Reception & Membership Executive
Fairmont Hotels
03.2024 - Current
Senior Spa Receptionist
Fairmont Hotels
08.2022 - 03.2024
Spa Receptionist
Fairmont Hotels
02.2022 - 08.2022
Scottish Qualifications Certificate - Advanced Higher English
Monifieth High School
Scottish Qualifications Certificate - Higher Hospitality
Monifieth High School
Scottish Qualifications Certificate - Higher Health & Food technology
Monifieth High School
Scottish Qualifications Certificate - Higher Fashion & Textiles
Monifieth High School
Scottish Qualifications Certificate - National 4 Maths
Monifieth High School
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