Grace Insley
Oakley,Hampshire
Summary
Proactive and organised individual with excellent communication skills and the ability to problem-solve, bringing strong foundation in customer service and administrative support. Proficient in managing schedules and multitasking, ensuring smooth daily operations and welcoming environment for clients and staff alike.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Administration receptionist
Candover Private Clinic - NHS Hampshire Hospital
Basingstoke, Hampshire
09.2023 - Current
- Handled confidential materials discreetly whilst respecting privacy regulations.
- Operated office equipment to facilitate daily tasks such as printing, scanning and photocopying documents.
- Maintained immaculate reception area, creating a welcoming environment for visitors.
- Communicated effectively with clients over phone or email to confirm appointments or provide necessary information.
- Managed scheduling to ensure smooth operations in the office.
- Updated database regularly, ensuring accurate record-keeping at all times.
- Processed incoming mail with discretion and confidentiality.
- Improved office efficiency by organising and prioritising administrative tasks.
- Enhanced customer satisfaction with friendly and professional reception services.
- Streamlined communication for effective interdepartmental collaboration.
- Filed documents systematically, improving ease of access to critical information.
- Handled telephone calls with professionalism, assisting callers efficiently and courteously.
- Directed customer calls and communicated messages to relevant team members.
- Responded to company enquiries quickly and professionally.
- Welcomed visitors with warmth and professionalism for positive first impressions.
- Provided positive visitor experiences through friendly reception service.
Education
A-Levels - Economics, Maths and History
Peter Symonds College
Winchester 09.2023 - 06.2025
GCSEs - English, English Literature, Maths, History, Sciences, Spanish, Religious Studies
Bishop Challoner Catholic School
Basingstoke, Hampshire 09.2018 - 07.2023
Skills
- Effective communication
- Integrity and honesty
Accomplishments
Demonstrated strong dedication to Scouting, earning the prestigious Gold Scout Award , presented by the Mayor of Basingstoke. Additionally received the Shep's Award for Scouting Excellence Under 18 , a distinguished honour awarded through nomination by regional Scouting leaders, and presented by a Baroness in 2023.
Junior Scout leader, working on a volunteer basis with my Scout group each week with the cub pack.
Certification
Bronze, Silver and Gold Award at Scouts
Languages
Spanish
Intermediate
References
References available upon request.
Timeline
Administration receptionist
Candover Private Clinic - NHS Hampshire Hospital
09.2023 - Current
A-Levels - Economics, Maths and History
Peter Symonds College
09.2023 - 06.2025
GCSEs - English, English Literature, Maths, History, Sciences, Spanish, Religious Studies
Bishop Challoner Catholic School
09.2018 - 07.2023
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