GRACE ADOMAKO BOAKYE-YIADOM
Manchester,Lancashire
Summary
Dedicated Customer Service Representative committed to providing quality care for ultimate satisfaction.Skilled in problem-solving and understanding customer needs.
Passionate about building strong customer relations, driving brand loyalty and increasing customer engagement.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Volunteer worker
AgeUK
Gorton, Manchester, Lancashire
06.2023 - Current
- Greet and welcome customers when they enter the shop.
- Processing of sales transactions.
- Arranging goods in the display shelves.
- Assisting customers in finding the product they are looking for.
- Keeping the shop clean and organized at all times.
Personal lines Insurance broker
Tri-Star Insurance Services Limited
Accra-Ghana, West Africa
09.2015 - 09.2022
- Sold personal lines insurance to customers and handled 200 personal lines businesses.
- Answered calls and responded to customer queries and complaints.
- Proactively contacted customers near renewal dates, increasing repeat purchases.
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
- Boosted customer satisfaction by providing timely and accurate policy information.
- Worked with the team to achieve company's goals every year.
Shop assistant
Adom Enterprise
Koforidua, Ghana , West Africa
01.2008 - 12.2008
- Received, unpacked and arranged new products on shelves.
- Processed customer payments at the checkout point.
- Assisted customers in finding their desired items to enhance their shopping experience.
- Built rapport with frequent shoppers to foster loyal customer base.
- Displayed promotional material on storefronts to attract shoppers.
- Collaborated with other team members to keep the shop area clean and organised at all times.
Education
(IF1) Insurance, Legal and Regulatory
Chartered Insurance Institute
Manchester 03.2024 - 02.2025
Insurance for beginners
Ghana Insurance College
Accra, Ghana- West Africa 10.2018 - 10.2018
Best Practices in Marketing
Ghana Insurance College
Accra, Ghana - West Africa 01.2016 - 01.2016
Bachelor of Arts - Linguistics and English
University of CapeCoast
CapeCoast, Ghana-West Africa 06.2007 - 05.2012
Skills
- Customer service
- Good communication skills
- Ability to multitask
- Problem solving
- Product knowledge
- Empathy
Achievements
- Increased company's personal lines businesses by 5% each year.
- Established positive relationships which increased customer retention and recommendations.
References
References available upon request.
Timeline
(IF1) Insurance, Legal and Regulatory
Chartered Insurance Institute
03.2024 - 02.2025
Volunteer worker
AgeUK
06.2023 - Current
Insurance for beginners
Ghana Insurance College
10.2018 - 10.2018
Best Practices in Marketing
Ghana Insurance College
01.2016 - 01.2016
Personal lines Insurance broker
Tri-Star Insurance Services Limited
09.2015 - 09.2022
Shop assistant
Adom Enterprise
01.2008 - 12.2008
Bachelor of Arts - Linguistics and English
University of CapeCoast
06.2007 - 05.2012
Similar Profiles
Connor WilliamsConnor Williams
Volunteer Worker at AgeUKVolunteer Worker at AgeUK
DEBORAH GORDONDEBORAH GORDON
Volunteer Counsellor at AgeUK CamdenVolunteer Counsellor at AgeUK Camden
Marianne AgoliaMarianne Agolia
Project Support (volunteer) at AgeUK Herefordshire & WorcestershireProject Support (volunteer) at AgeUK Herefordshire & Worcestershire
Cicero ArmandoCicero Armando
Warehouse worker at AmazonWarehouse worker at Amazon
Sanjana Sajeev KumarSanjana Sajeev Kumar
Human resources manager at Futuretrack Advisors LtdHuman resources manager at Futuretrack Advisors Ltd