GRACE ADOMAKO BOAKYE-YIADOM
Manchester,Lancashire
Summary
Dedicated Customer Service Representative committed to providing quality care for ultimate satisfaction.Skilled in problem-solving and understanding customer needs.
Passionate about building strong customer relations, driving brand loyalty and increasing customer engagement.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Volunteer worker
AgeUK
Gorton, Manchester, Lancashire
2023.06 - Current
- Greet and welcome customers when they enter the shop.
- Processing of sales transactions.
- Arranging goods in the display shelves.
- Assisting customers in finding the product they are looking for.
- Keeping the shop clean and organized at all times.
Personal lines Insurance broker
Tri-Star Insurance Services Limited
Accra-Ghana, West Africa
2015.09 - 2022.09
- Sold personal lines insurance to customers and handled 200 personal lines businesses.
- Answered calls and responded to customer queries and complaints.
- Proactively contacted customers near renewal dates, increasing repeat purchases.
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
- Boosted customer satisfaction by providing timely and accurate policy information.
- Worked with the team to achieve company's goals every year.
Shop assistant
Adom Enterprise
Koforidua, Ghana , West Africa
2008.01 - 2008.12
- Received, unpacked and arranged new products on shelves.
- Processed customer payments at the checkout point.
- Assisted customers in finding their desired items to enhance their shopping experience.
- Built rapport with frequent shoppers to foster loyal customer base.
- Displayed promotional material on storefronts to attract shoppers.
- Collaborated with other team members to keep the shop area clean and organised at all times.
Education
(IF1) Insurance, Legal and Regulatory
Chartered Insurance Institute
Manchester 2024.03 - 2025.02
Insurance for beginners
Ghana Insurance College
Accra, Ghana- West Africa 2018.10 - 2018.10
Best Practices in Marketing
Ghana Insurance College
Accra, Ghana - West Africa 2016.01 - 2016.01
Bachelor of Arts - Linguistics and English
University of CapeCoast
CapeCoast, Ghana-West Africa 2007.06 - 2012.05
Skills
- Customer service
- Good communication skills
- Ability to multitask
- Problem solving
- Product knowledge
- Empathy
Achievements
- Increased company's personal lines businesses by 5% each year.
- Established positive relationships which increased customer retention and recommendations.
References
References available upon request.
Timeline
(IF1) Insurance, Legal and Regulatory
Chartered Insurance Institute
2024.03 - 2025.02
Volunteer worker
AgeUK
2023.06 - Current
Insurance for beginners
Ghana Insurance College
2018.10 - 2018.10
Best Practices in Marketing
Ghana Insurance College
2016.01 - 2016.01
Personal lines Insurance broker
Tri-Star Insurance Services Limited
2015.09 - 2022.09
Shop assistant
Adom Enterprise
2008.01 - 2008.12
Bachelor of Arts - Linguistics and English
University of CapeCoast
2007.06 - 2012.05