GRACE WANJIRU WANGURU
Preston,UK
Summary
Motivated and adaptable individual with a strong experience in customer service and team support. Brings excellent communication, time management, and organisational skills, with a positive attitude and a willingness to learn. Confident in handling enquiries, working with systems, and supporting daily operations in a fast-paced environment. Very passionate about creating great customer experiences and eager to grow within a supportive and dynamic workplace. Possess multicultural awareness, enhancing ability to work effectively in diverse environments.
Overview
2026
2026
years of professional experience
Work History
Cleaning Assistant - Part Time
Bridge Education
Preston, United Kingdom
11 2024 - Current
- Cleaned between 500 and 700 sq. ft. of floor surfaces daily using vacuum cleaners and related accessories, consistently meeting customer standards.
- Followed safety procedures carefully when using cleaning chemicals and equipment, resulting in zero safety incidents during working hours.
- Assisted with waste management by handling 15 to 20 kg of waste daily, supporting company’s eco-friendly disposal efforts.
- Responded to emergency spills within 5 minutes, reducing hazards and preventing disruptions.
- Restocked, refreshed, and sanitized bathroom facilities serving 30 to 40 visitors per shift, ensuring hygiene compliance.
- Emptied and cleaned up to 10 trash cans per shift according to company procedures.
- Maintained 100% punctuality and attendance, strictly adhering to assigned schedules over six months.
Customer Service Intern
African Road Maintenance Fund Association
Nairobi
05.2024 - 07.2024
- Assisted 120+ weekly visitors with inquiries, enhancing communication flow and customer satisfaction
- Provided exceptional customer care, resolving 90% of inquiries on first contact
- Managed feedback from 50+ customers monthly, achieving 25% improvement in service delivery
- Directed 35+ daily visitors to correct departments, reducing wait times by 13%
- Handled 50+ daily calls, ensuring prompt and accurate redirection
- Compiled comprehensive reports on field visits, aiding data-driven decision-making
- Implemented feedback from clients for continuous service improvement.
Corporate Communications & Public Relations Intern
Kenya Roads Board
Nairobi, Kenya
06.2023 - 03.2024
- Supported over 100 weekly visitors at reception, achieving 90% first-contact resolution rate
- Directed 30+ daily visitors and handled 50+ calls, boosting service efficiency by 15%
- Drafted quarterly internal communications, ensuring timely and clear messaging
- Organised corporate events, overseeing logistics, branding, and materials distribution
- Reviewed 3+ publications annually, ensuring content accuracy and relevance
- Coordinated community programs, increasing community engagement and visibility
Food and Beverage Trainee
Four Points by Sheraton, Nairobi Airport
Nairobi, Kenya
05.2022 - 09.2022
- Assisted in preparation of meals by cutting and washing ingredients for up to 50 meals per shift.
- Ensured clean workspace for optimum hygiene, meeting 100% health and safety standards.
- Served customers with friendly attitude, interacting with around 30 customers daily to enhance their dining experience.
- Handled food storage, rotating stock daily to maintain freshness and reduce waste by 10%.
- Worked within teams of 5–7 members, promoting excellent communication.
- Followed all health and safety regulations, ensuring safe working environment with zero incidents.
- Helped in inventory management by accurately tracking stock levels and assisting with orders.
- Performed cash handling tasks at till point, processing up to 40 transactions daily with accurate records.
Education
Bachelor of Arts - Management in Hospitality Industry
University of Central Lancashire
Preston 09/2024 -
Diploma - International Hospitality Management
Boma International Hospitality College
Nairobi 09/2021 - 11/2023
Skills
- Customer-facing experience
- Call handling & enquiry resolution
- Task coordination
- Workflow tracking
- Report writing
- Strong verbal & written communication
- Organised & detail-oriented
- Fast learner with tech systems
- Multitasking in busy environments
- Team player
- Reliable & punctual
- Positive attitude
Languages
English
Fluent
German
Beginner
References
References available upon request.
Timeline
Customer Service Intern
African Road Maintenance Fund Association
05.2024 - 07.2024
Corporate Communications & Public Relations Intern
Kenya Roads Board
06.2023 - 03.2024
Food and Beverage Trainee
Four Points by Sheraton, Nairobi Airport
05.2022 - 09.2022
Cleaning Assistant - Part Time
Bridge Education
11 2024 - Current
Bachelor of Arts - Management in Hospitality Industry
University of Central Lancashire
09/2024 -
Diploma - International Hospitality Management
Boma International Hospitality College
09/2021 - 11/2023
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