Grace Turner
Nottingham,Nottinghamshire
Summary
Experienced Server bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to new, rewarding opportunity. Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards.
Overview
2
2
years of professional experience
Work history
Bar Server
The Quarry Bank
Manchester, Chesire
08.2022 - 09.2023
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Replenished salad bar items regularly, maintaining fresh, plentiful produce.
- Checked on allocated tables at appropriate intervals to refill drinks and respond to requests.
- Discussed alternative selections for guests with food allergies or gluten-free requests.
- Maximised table turns and rotated seating to cater to up to [Number] guests daily.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Confirmed legal drinking ages and discontinued service to intoxicated guests.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Prepared selected menu items at diner tables by carving meats, boning fish and presenting flaming dishes.
- Stocked and maintained silverware, linens and condiments, making inventory orders as necessary.
- Complied with all health department regulations, proactively identifying and highlighting issues immediately.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Skilfully resolved customer concerns, implementing action to ensure pleasant dining experience.
- Prepared buffet and salad bar, replenishing food items, condiments and cutlery throughout dinner service.
- Completed daily opening and closing checklists, ensuring restaurant cleanliness and security.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Cleaned kitchen and storage stations as well as Front Of House (FOH) areas including table linens, bar counters and reception.
- Transported all dirty tableware from dining room to dishwashing area within target timeframes for proper cleaning.
- Performed additional tasks to support kitchen and bar staff, ensuring dining room ran smoothly.
- Secured revenue by accurately monitoring cash intake and deposits, eliminating financial discrepancies.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Developed customer and employee loyalty by building strong, positive rapport.
- Ensured guests left with positive impression of restaurant, helping to promote repeat business.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Greeted new customers, explained restaurant procedures, handed out menus and took drink orders.
- Supported long-term business need strategies by recording customer feedback to shape operational improvements.
- Prevented serving errors by recording orders accurately and communicating clearly with kitchen staff.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Delivered exceptional, friendly and fast service.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
- Served guests promptly to ensure food remained at proper temperatures.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Reset tables with spotless service ware within quick turnaround time to maximise seating capacity.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Thoroughly hand-washed dishes and glassware and loaded and unloaded dishwasher to ensure consistent supply of clean tableware.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Demonstrated safe food handling standards at all times.
- Promptly cleared away dirty dishes, wiped down surfaces and refreshed glasses or beverages.
Crew member
The Litlle Dessert Shop
Manchester, Cheshire
02.2022 - 09.2023
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to take payments and process orders.
- Prepared products following restaurant portion and presentation standards.
- Prepared food and beverages within target timeframes.
- Resolved customer queries calmly, working with management to achieve positive outcomes.
- Took customer orders promptly, noting down specific requirements and communicating with kitchen teams.
- Maintained spotlessly clean dining environments for continued best hygiene standards.
- Communicated closely with kitchen staff to ensure accurate, timely food service.
- Performed detailed quality control inspections on outgoing orders to maintain first-class food standards.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Adhered to all food health and hygiene regulations, maintaining safe, compliant service provisions.
- Boosted sales by suggestively selling sides, drinks and desserts.
- Maximised table turnover by assisting in setting up and clearing down tables to enable prompt readiness for next service.
- Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
- Served food and beverages to customers in line with prescribed portioning and presentation standards.
- Managed front counter service, ensuring attentive customer care from initial welcome to departure.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Participated in staff meetings to discuss specials, menu changes and group reservations.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted and escorted guests to tables.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Arranged tables and set up linens and silverware in preparation for guests.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Maintained bar stocks, replenishing daily as necessary.
- Used upselling methods featuring specials to complement dishes.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Provided menu and offered recommendations to complement dining experience.
- Enforced social distancing policies to maximise safety of staff and customers.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Informed kitchen staff regarding order and requirements.
Crew Member
Mcdonalds
Manchester, Chesire
04.2021 - 09.2022
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Supported store goals by maximising sales opportunities and providing great quality service.
- Maximised restaurant cleanliness and accessibility.
- Operated cash register to take payments and process orders.
- Flexibly took on various roles to support workflow.
- Prepared food and beverages within target timeframes.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Ran orders from kitchen to dining areas.
- Shared product knowledge to answer customer questions and make suggestions.
- Trained in food safety and hygiene practices.
- Maintained clean and sanitary food preparation areas and equipment.
- Acted as team player by helping colleagues finish their tasks.
- Prepared products following restaurant portion and presentation standards.
- Attended to customers with friendly and accurate service.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Performed daily opening and closing routines, cashing up and inventory checks.
- Addressed questions, concerns and complaints of customers.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Established professional relationships with peers to enhance productivity and teamwork.
- Prepared sandwiches and salads to recipe guidelines.
- Assessed food quality before serving customers to meet high-quality standards.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Placed previously cooked food into ovens to reheat for customer orders.
- Greeted incoming customers, offered menu information and documented orders.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Operated griddle to heat up or cook meats, cheeses and bread pieces.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Fried chicken, fish and potatoes to make different fast food dishes.
- Took orders at counter and drive-through with clear communication and professionalism.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
- Used fryers, grills and microwaves while following safety guidelines.
- Handled customer complaints using quick decision-making to resolve issues.
- Prepared ingredients before busy period based on expected customer levels.
- Grilled meats for correct time to reach safe internal temperatures.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Prepared tea, coffee and carbonated beverages for customers.
- Checked completed orders for accuracy, quality and presentation.
Administrative Assistant
Manchester Health Academy
Manchester, Chesire
08.2021 - 05.2022
- Provided printing, photocopying scanning support to colleagues.
- Monitored and updated budget and account records.
- Handled scheduling of meetings and calendar management for senior staff.
- Made travel arrangements and booked accommodation for staff members.
- Researched, analysed and summarised data for research.
- Called maintenance team to perform repairs and inspections on office equipment.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Typed and proofread documents produced by other staff members.
- Prepared, reviewed and submitted team expense reports.
- Received, sorted and distributed incoming mail.
- Kept and maintained accurate filing system for preservation of office information.
- Screened phone calls and routed callers to appropriate parties.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Ordered office supplies and researched new deals and suppliers.
- Assisted managers in compiling and organising materials for meetings.
- Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Coordinated events by managing budget, logistics and event support.
- Wrote business correspondence and technical letters.
- Scheduled meetings, conferences and appointments.
- Sourced and ordered office supplies within allocated budget.
- Organised master calendar of appointments, operational targets and projects.
- Partnered with management to implement processes and complete special projects.
- Documented conferences, meetings and appointments with verbatim reports.
- Screened incoming phone calls and relayed detailed messages.
- Photocopied and printed presentations and reports for meetings.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Arranged supplies, documents and spaces for meetings.
- Drafted contracts and purchase orders for team.
Education
A-Levels - History Philosophy Politics
Xaverian
Manchester 09/2020 - 06/2022
Skills
- Cash handling
- Payment processing
- Table service
- Food Hygiene Level 2
- Fine dining experience
- Food ingredients expert
- Food and beverage knowledge
- Interpersonal skills
- Efficient under pressure
- Special dietary requirements
- Spirits knowledge
- Food safety understanding
- Spirits, wine and food service
- Highly responsible and reliable
- Table clearing
- Menu knowledge
- Dietary options
- High-volume dining
- Effective sales techniques
- Regulatory compliance
- Upbeat, outgoing and positive
- Cleaning requirements
- Extensive hospitality background
Languages
English
Fluent
Timeline
Bar Server
The Quarry Bank
08.2022 - 09.2023
Crew member
The Litlle Dessert Shop
02.2022 - 09.2023
Administrative Assistant
Manchester Health Academy
08.2021 - 05.2022
Crew Member
Mcdonalds
04.2021 - 09.2022
A-Levels - History Philosophy Politics
Xaverian
09/2020 - 06/2022