GRACE TINKER

As an Online Travel and Support Consultant at Clarity Travel Management, I provide high-quality travel services by managing bookings, offering destination advice, and ensuring a smooth customer experience. I support clients across live chat, email, and phone, helping with enquiries, resolving issues, and tailoring travel solutions to their needs

Since being promoted to Senior Agent in July 2025, I handle more complex bookings and customer queries, while also supporting and mentoring newer team members. I focus on delivering excellent service, improving efficiency, and maintaining strong customer satisfaction.

Currently I am a customer service agent for Swissport at Manchester airport, through this job I have already learnt so much about the travel industry and allows me to enjoy the job I love everyday. I have been able to have been trained of incredible airlines, such as Tui, Gulf air, and Virgin Atlantic and have learnt some amazing skills along the way; This job has thrown a lot of challenging situations at me but I have been able to use the skills I have learned to deal with the situations in the correct and proper fashion. On a daily basis I am dealing with the public, as one of my main airlines is Virgin Atlantic we are held to a impeccable standard and being able to uphold that for our customers is an amazing opportunity to have. I have been trained on lots of different types of check in systems and are comfortable using them all in all situations. Some of my main duties at the airport include checking passengers in for their flights, making sure all security measures are met, boarding flights, and most importantly making sure our passengers are going away happy and making sure they have had the up most excellent experience with us possible.

• Managed hardware distibution to clients, ensuring timely delivery and accuracy in orders.
• Acted as primary point of contact for client inquiries, providing exceptional customer service and support.
• Coordinated boardroom set up for meetings and interviews, creating welcoming environments for visitors.
• Assisted in administrative tasks, including maintaining communication and managing workload in a timely manner.

• Delivered exceptional customer srvice while managing food and beverage orders efficiently.
• Collaborated with team members to ensure smooth operations during peak hours.
• Handled customer inquiries and resolved issues to enhance dining experience.
• Maintained cleanliness and organisation of service areas to comply with health standards.

Facilitated customer support during high-demand period as Christmas temp at Tesco. Provided assistance with inquiries, ensuring a positive shopping experience. Collaborated with team members to maintain tore organisation and product availability. Demonstrated adaptability in a fast-paced environment with managing cash transactions. Engaged with customers to resolve issues efficiently, enhancing overall satisfaction.