Grace Stanley
Dover,Kent
Summary
Dedicated healthcare professional with a strong foundation in patient care and engagement, emphasising empathy and compassion. Proficient in clinical record-keeping, infection control procedures, and emergency response training, including CPR certification. Demonstrates exceptional organisational skills and adaptability to patient needs, ensuring the preservation of patient dignity. Committed to enhancing team leadership and delivering superior customer service and support within healthcare settings.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work history
Health care assistant (theatres)
Circle Health Group
Canterbury, Kent
09.2022 - Current
- Strictly enforced infection control measures to maintain a safe environment for staff and patients.
- Collaborated with nurses to facilitate comprehensive patient care and support recovery.
- Maintained effective communication with nursing staff to enhance patient outcomes.
- Completed care documentation and monitored patient progress to ensure accurate records.
- Prepared theatre equipment and instruments for various surgical procedures.
- Positioned, lifted, and transported patients with limited mobility safely.
- Monitored patient condition and behaviour, reporting any changes promptly.
- Conducted safety checks in theatre with scrub team to verify instrument and swab counts.
Customer helpdesk clerk
Circle Health Group
Aylesford, Kent
09.2021 - 09.2022
- Managed customer queries via email, enhancing service experience.
- Served as primary contact for incoming calls, ensuring prompt responses.
- Prioritised tasks based on urgency to improve workflow efficiencies.
- Escalated unresolved issues to management, guaranteeing quality service delivery.
- Maintained professional decorum in challenging situations to foster trust.
- Demonstrated excellent listening skills to fully understand client needs.
- Ensured timely communication via email and phone, strengthening customer loyalty.
- Cultivated positive rapport with customers through friendly, professional interactions.
Key Holder/ Sales Assistant
M&Co
Whitstable, Kent
09.2017 - 09.2021
- Maintained visual merchandising standards to attract potential customers.
- Collaborated with management to implement promotional activities, boosting sales.
- Maximised sales opportunities by suggesting additional products aligned with customer needs.
- Assisted in loss prevention measures, significantly reducing theft incidents.
- Managed merchandise displays, enhancing customer engagement levels.
- Provided training to new staff members, promoting a team-oriented environment.
- Facilitated swift checkout processes, achieving high customer satisfaction rates.
- Balanced tills at shift end for accurate financial reporting.
Trainee dog groomer
Yappy Pups
Tankerton, Kent
08.2018 - 08.2020
- Maintained high service levels while addressing client queries and complaints.
- Demonstrated effective teamwork and communication to resolve complex issues.
- Assisted senior staff with data analysis for informed strategic decisions.
- Participated in training sessions to enhance skills and promote professional growth.
- Adapted swiftly to new situations, acquiring new skills efficiently.
- Collaborated productively with team members to achieve shared objectives.
- Exhibited initiative by embracing new challenges proactively.
- Managed time efficiently to consistently meet deadlines.
Receptionist/Supervisor/ Events organiser
Millbrook Garden Company
Gravesend
03.2013 - 04.2017
- Facilitated customer interactions as first point of contact at Millbrook Garden Company.
- Managed phone enquiries and organised deliveries for customers.
- Maintained cleanliness and organisation of workspace to ensure professional environment.
- Supervised till operations, ensuring smooth daily transactions and staff support.
- Conducted monthly one-to-one meetings to monitor staff progress and provide training.
- Implemented effective training programmes for new starters and existing staff.
- Conceptualised and executed events for up to 200 children, coordinating all logistics.
- Provided resources for events, liaising with external speakers and ensuring operational efficiency.
Night Receptionist
Premier Inn
Whitstable
08.2015 - 11.2015
- Checked in guests and ensured a clean, presentable entrance.
Managed telephone bookings and enquiries efficiently.
Prepared departures for next morning, ensuring smooth transitions.
Booked dinners and breakfasts for guests as requested.
Conducted hourly walkthroughs of hotel to assess conditions.
Facilitated late arrivals by letting in guests promptly.
Handled laundry duties, including washing and loading/unloading dishwasher for housekeeping.
Provided customer service and recommended local restaurants and bars.
Sales Assistant
Comet
Gravesend
11.2011 - 09.2012
- Offered personalised shopping advice to enhance customer experiences.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Built strong relationships with regular customers for repeat business.
Receptionist/House keeping
Shrewsbury Guest House
Great Yarmouth
10.2010 - 10.2011
- Delivered front of house duties with professionalism and warmth.
- Maintained reception area stock to ensure availability of essential forms and brochures.
- Assisted with administrative tasks, enhancing office functionality.
- Supported operations during peak periods to maintain effectiveness under pressure.
- Exhibited strong multitasking abilities by managing multiple responsibilities without compromising quality.
- Prepared rooms for new guests, ensuring swift transitions.
Casual worker
Signs and Designs
Lordswood
09.2010 - 10.2010
- Collaborated with cross-departmental teams in Cutting, Weeding, and Design of laptop stickers.
- Executed laminating and packing tasks to prepare orders for clients.
- Demonstrated flexibility by adapting to various roles as required.
Education
GCSE - English, Maths, Science, ICT, Customer Care, GSCE COPE, Childcare, Dance/Drama, Cooking
Northfleet School For Girls
College - Animal Care and Welfare
Midkent College
Skills
- Customer service and support
- Organizational skills
- Housekeeping and maintenance
- Time management
- Self-motivation
- Team leadership
- Patient dignity preservation
- Blood pressure measurement
- Adaptability to patient needs
- Patient care and engagement
- Empathy and compassion
- CPR certification
- Emergency response training
- Clinical record-keeping
- Infection control procedures
- First aid training
Timeline
Health care assistant (theatres)
Circle Health Group
09.2022 - Current
Customer helpdesk clerk
Circle Health Group
09.2021 - 09.2022
Trainee dog groomer
Yappy Pups
08.2018 - 08.2020
Key Holder/ Sales Assistant
M&Co
09.2017 - 09.2021
Night Receptionist
Premier Inn
08.2015 - 11.2015
Receptionist/Supervisor/ Events organiser
Millbrook Garden Company
03.2013 - 04.2017
Sales Assistant
Comet
11.2011 - 09.2012
Receptionist/House keeping
Shrewsbury Guest House
10.2010 - 10.2011
Casual worker
Signs and Designs
09.2010 - 10.2010
College - Animal Care and Welfare
Midkent College
GCSE - English, Maths, Science, ICT, Customer Care, GSCE COPE, Childcare, Dance/Drama, Cooking
Northfleet School For Girls
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