Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Grace Smith

Ilford

Summary

Results-driven professional with extensive expertise in employee development, recruitment, and staff training efficiency. Demonstrates strong leadership competence and strategic planning capacity, ensuring compliance with health and safety regulations while optimising warehouse operations and night shift coordination. Adept at crisis handling, team motivation, and project leadership, with a proven commitment to work ethic and excellence in retail operations. Skilled in Microsoft Office suite proficiency and time management, aiming to drive organisational success through innovative training programmes and effective staff management strategies.

Overview

34
34
years of professional experience
7
7
years of post-secondary education

Work history

Night Team Manager

Tesco
, Essex
04.2014 - 06.2025
  • Oversaw stock management, aiding in optimisation of inventory levels.
  • Mentored and trained staff on quality service delivery, company policies and problem resolution.
  • Led night team operations whilst promoting a harmonious work atmosphere.
  • Devised employee management strategy to improve staff satisfaction and reduce turnover rate.
  • Managed payroll processing tasks ensuring accurate payment for night staff members.
  • Coached underperforming staff members to enhance their skill sets and productivity levels.
  • Facilitated regular team meetings, fostering strong communication lines amongst employees.
  • Ensured cleanliness of premises at all times for a pleasant shopping environment.
  • Maintained safety standards to ensure employee wellbeing on the job.
  • Fostered open communication within the team to improve problem-solving capabilities.
  • Collaborated with day team managers for seamless transition of duties.
  • Reduced wastage by implementing effective product rotation strategies.
  • Implemented loss prevention measures safeguarding against theft or damage to goods.
  • Championed adherence to company policies upholding high standards of professionalism and ethics on shift.
  • Provided training to new hires, ensuring quick assimilation into roles.
  • Managed shift schedules for optimal staff coverage and productivity.
  • Organised briefing for night shift staff to follow instructions.
  • Performed concise and accurate handovers to day manager at end of shift.
  • Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
  • Maintained safe and secure environment by monitoring signs of disruptive behaviour.
  • Instituted best practices, leading to higher work quality and efficiency.
  • Enhanced team efficiency by implementing streamlined nightly operational procedures.
  • Coordinated between departments, improving overall store functionality.

PA to Director of Operations

CCBC International
London, London
01.2010 - 03.2014
  • Ensured high level of confidentiality with handling sensitive documents.
  • Handled office correspondence with utmost professionalism and discretion.
  • Coordinated travel arrangements to enable seamless business trips.
  • Liaising and ensuring flow of communication between different branches within East London.
  • Hospitality for guest speakers, includes booking hotel, travel and local transportation.
  • Compiled meeting minutes, providing accurate records of discussions.
  • Answered incoming calls promptly, ensuring exceptional customer service.
  • Kept files organised and up-to-date for accurate record-keeping purposes.

Service Co-Ordinator

Threecs Support Service
London
12.2010 - 02.2013
  • Managing of 4 supported living across Redbridge & Newham
  • Managing and leadership of deputy project leaders and staff
  • Working with multi-agency for health, welfare and health and safety
  • Ensuring that staff follow and implement Organisation's policies and procedures
  • Contribute to the formation of the project budgets and business plan.
  • Monitoring staff attendance in line with the Company Policy
  • Ensure all based staff comply with the financial procedures and systems.
  • Housing management; ensuring all benefit claims are filled properly, giving advice on benefits entitlements
  • Supporting of Change Management due to change of contract
  • Attending Management meetings and ensuring action plans are filtered down the service

Project Leader

RCHL Services
London, Essex
07.2008 - 12.2010
  • Managing of 3 Supported Living in Redbridge
  • Promote positive relationships with all stakeholders
  • Managed change during Tupe process.
  • Monitored and ensured service is delivered in compliance with contract and framework agreements.
  • Housing management; maintenance and health and safety compliance of all housing. Benefits entitlement support where appropriate
  • Fostered a positive work environment, resulting in increased team morale and productivity.
  • Attending Organisational Management meeting and ensuring action plans are filtered to the staff and monitored
  • Attending management training both internal and external
  • Moving on of service users to more independent living
  • Managed project timelines to ensure timely completion.
  • Established strong relationships with stakeholders for smooth collaboration and consensus building during decision-making processes.

Support Worker/Senior Support Worker/ Deputy Manager/Manager

Eastway Care Day Services
London, Essex
07.1998 - 03.2008
  • Encouraged social integration by facilitating community involvement opportunities.
  • Participated in regular team meetings, enhancing quality of care provided.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Prepared nutritious meals that met special dietary needs of clients.
  • Promoted positive relationships with the families, friends and stakeholders
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Helped achieve patient independence through guided tasks and activities.

Live in carer

Agency
01.1992 - 01.1998
  • Changing catheters
  • Assisted in mobility to reduce risk of falls or injuries.
  • Housekeeping
  • Coordinated with healthcare professionals for holistic client care.
  • Ensuring household bills are paid
  • Feeding; personal hygiene
  • Provided companionship by engaging in stimulating conversations and activities.
  • Enhanced client's comfort by providing personal care and assistance.
  • Prepared nutritious meals, contributing to overall health improvement.
  • Facilitated physical exercises for enhancing strength and flexibility.
  • Facilitated communication with family members regarding client's condition.

Education

Some College (No Degree) - Booking & Typing

Speciss College
Harare
01.1986 - 01.1988

High School Diploma - Maths, English, Home Economics, Geography, Science

Townsend Girls School
Bulawayo
01.1982 - 01.1986

Higher National Diploma - Computer Studies

Palm Gate College
London
01.1991 - 01.1992

Skills

  • Microsoft office suite proficiency
  • Recruitment proficiency
  • Training and Development
  • Staff management
  • Health and Safety Compliance
  • Strategic planning capacity
  • Time management expertise
  • Team motivation capacity
  • Leadership competence
  • Knowledge of retail operations
  • Night shift coordination

Custom

Available upon request

Timeline

Night Team Manager

Tesco
04.2014 - 06.2025

Service Co-Ordinator

Threecs Support Service
12.2010 - 02.2013

PA to Director of Operations

CCBC International
01.2010 - 03.2014

Project Leader

RCHL Services
07.2008 - 12.2010

Support Worker/Senior Support Worker/ Deputy Manager/Manager

Eastway Care Day Services
07.1998 - 03.2008

Live in carer

Agency
01.1992 - 01.1998

Higher National Diploma - Computer Studies

Palm Gate College
01.1991 - 01.1992

Some College (No Degree) - Booking & Typing

Speciss College
01.1986 - 01.1988

High School Diploma - Maths, English, Home Economics, Geography, Science

Townsend Girls School
01.1982 - 01.1986

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Grace Smith