GRACE RULE
Byron bay
Summary
Skilled professional with a solid background in customer service and food service operations. Demonstrates proficiency in bartending and barista roles, alongside effective cash handling and inventory management. Knowledgeable in wine service and food safety protocols, maintaining high service standards. Focused on improving operational efficiency and customer satisfaction through teamwork.
Overview
10
10
years of professional experience
Work history
Coffee barista
Bolla
Porthleven, Cornwall
2025.05 - 2026.06
- Adapted to high-pressure situations to support efficient service delivery.
- Assisted with stock management to prevent shortages during busy hours.
- Presented coffees consistently featuring latte art.
- Managed opening and closing of the café, ensuring thorough cleaning and cash handling.
- Dialled in espresso daily by adjusting grind size and extraction variables to ensure flavour consistency.
Housekeeper
The Hide
Byron Bay
2025.12 - 2026.04
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
- Catered to guests' requests, ensuring a personalised experience.
- Promoted a positive image of the hotel through high standard cleaning services.
- Kept the pool area, spa, carpark and garden well maintained and looked after.
- Completed check ins/ check outs on reception and handled telephone calls.
Floor Supervisor
The Gurnards Head
Zennor, Cornwall
2021.11 - 2025.08
- Oversee floor operations, enhancing team efficiency and customer satisfaction.
- Elevate service quality, meeting high expectations of discerning clientele.
- Train staff in cocktail and barista techniques, boosting service standards.
- Resolve guest issues promptly, maintaining a positive dining experience.
- Communicate with the kitchen staff and write and print menus ready for service, also adapting them where necessary for dietary needs.
- Managed opening and closing procedures, ensuring security for the guests staying in the hotel.
- Managed guest reservations via phone, and in person, ensuring accurate contact details and exceptional customer service.
Event Staff
Serve Agency
Cornwall
2022.04 - 2025.07
- Efficiently manage high-demand festival bars, ensuring smooth operations and customer satisfaction.
- Coordinate and support event and wedding logistics, enhancing guest experience and service quality.
- Adapt to dynamic event environments, quickly resolving issues to maintain seamless service.
- Collaborate with team members to optimize workflow, contributing to successful event execution.
Wedding and Event Staff
FEED & FED and the Secret Quay Kitchen
Hayle
2023.05 - 2023.12
- Coordinate teams for seamless guest experiences at events.
- Craft high-quality coffees in fast-paced settings.
- Prepare and clean wedding venues efficiently.
Bar Staff and Front Of House
Porthminster Kitchen
St Ives, Cornwall
2021.03 - 2021.09
- Efficiently coordinated with staff to ensure seamless service and meal times.
- Delivered high-quality service, maintaining standards in meal and drink presentation.
- Processed payments swiftly, enhancing customer satisfaction and table turnover.
- Maintained cleanliness in dining and waiting areas, ensuring guest comfort.
- Proactively managed bar stock, ensuring availability and smooth operations.
Takeaway Assistant
Porthminster Beach
St Ives, Cornwall
2016.02 - 2021.05
- Delivered food and drinks to tables when required by bar or kitchen staff.
- Delivered friendly and efficient food service in a high-volume restaurant.
- Assisted team members and customers regarding stock and inventory queries.
- Used machines such as coffee machines, blenders, ice crushers, soda dispensers and milk frothers to create a variety of drinks for orders.
- Helped prepare multiple food orders in fast-paced environments, completing with tight deadlines.
- Prepared both complex and simple food orders for customers, such as burgers, gourmet dishes and fries.
- Kept service areas and restaurant looking clean by clearing tables, mopping floors and sanitising tables after use.
Education
Diploma of Higher Education - Art and Design
Truro College
TruroGCSEs -
St Ives School
St IvesSkills
- Customer service expertise
- Point of sale systems
- Bartending skills
- Barista proficiency
- Food service experience
- Cash handling expertise
- Inventory management
- Wine service proficiency
- Food safety knowledge
- Team collaboration
- NSW RSA certificate
- Silver service & professional superyacht hospitality certification
- Elementary first aid certificate
Timeline
Housekeeper
The Hide
2025.12 - 2026.04
Coffee barista
Bolla
2025.05 - 2026.06
Wedding and Event Staff
FEED & FED and the Secret Quay Kitchen
2023.05 - 2023.12
Event Staff
Serve Agency
2022.04 - 2025.07
Floor Supervisor
The Gurnards Head
2021.11 - 2025.08
Bar Staff and Front Of House
Porthminster Kitchen
2021.03 - 2021.09
Takeaway Assistant
Porthminster Beach
2016.02 - 2021.05
Diploma of Higher Education - Art and Design
Truro College
GCSEs -
St Ives School