Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
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Grace Rose

London

Summary

A well-presented, seasoned property professional with over a decade's experience in the property industry. Extensive knowledge of the property sale process, including a sound understanding of freehold, leasehold and shared ownership properties. Proficient in property legislation, CRM software operation, and technical property knowledge. Adept at customer retention through impeccable people skills, with a positive attitude and excellent resilience under pressure. A calm and capable individual who demonstrates excellent crisis management skills, to ensure targets are met and all parties experience a high standard of customer service. Loyal employee and dedicated team player, with an enthusiasm for learning new things.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work history

Sales Manager

Keating Estates
Clapham, London
09.2017 - Current


  • Complete successful market appraisals, resulting in significant instruction rates, whilst ensuring realistic pricing adopted.
  • Utilise wealth of local market knowledge to advise clients on best pricing strategies, maximising profits.
  • Use CRM systems such as Alto, enhancing data management and client relations.
  • Manage sales progression of up to 30 transactions at one time, facilitating an exchange of contracts as smoothly and as quickly as possible.
  • Secure beneficial outcomes for clients through excellent negotiation skills during any renegotiation in sales process.
  • Ensure first-rate communication between buyers, sellers, solicitors and other estate agents to optimise completion speed.
  • Resolve customer complaints swiftly, maintaining company's reputation.
  • Provide excellent customer service, securing client loyalty and ensuring buyers return to the business when they wish to sell.
  • Foster an enjoyable work environment, improving overall team morale.

Senior Sales Negotiator

Keating Estates
Brixton, London
07.2015 - 09.2017
  • Coordinated property viewings for potential buyers, maximising conversion rates.
  • Consistently exceeded monthly targets for sales agreed.
  • Handled seller feedback twice weekly across current portfolio, expertly managing client expectations and ensuring retention of stock.
  • Remained current on all UK property regulations and market trends affecting property values, such as Brexit.
  • Expertly negotiated, skilfully presented and accurately recorded qualified offers.
  • Secured client relationships by leveraging excellent communication and negotiation skills.
  • Led team meetings focusing on performance improvement.

Sales Negotiator

Keating Estates
Brixton, London
01.2014 - 07.2015
  • Answered phone calls, emails and portal leads from potential and existing buyers.
  • Expertly vetted prospective buyers through comprehensive registration process, ensuring correct matching of buyer to property.
  • Honed research skills, enhancing viewing-to-offer ratio, identifying both hot and cold buyers.
  • Coordinated and carried out viewings with prospective buyers to showcase properties on the market.
  • Drafted detailed descriptions of properties for online listings to attract potential buyers.
  • Utilised advanced communication skills for successful deal closures.
  • Researched market trends to stay ahead of competition and deliver valuable advice to clients.
  • Upheld high standard of professionalism, enhancing trust, leading to repeat business and referrals.
  • Consistently achieved sales targets through effective negotiation strategies, resulting in higher profitability.
  • Established a network of contacts within the property industry, benefiting from mutual referrals and collaborations.

Receptionist & PA to COO

Regenesis
London
07.2013 - 12.2013
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Provided clerical support to company employees, including copying and file management.
  • Maintained an organised reception area for a professional business environment.
  • Ensured smooth business travel arrangements for senior management.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.

Education

Certificate of Higher Education - PGCE

University of York
York
09.2012 - 05.2013

Bachelor of Arts - French & Hispanic Studies

University of Sheffield
Sheffield
09.2007 - 06.2011

A-Levels -

St Aidan's & St John Fisher Associated Sixth Form
Harrogate, North Yorkshire
09.2005 - 06.2007

Skills

  • Property market knowledge
  • Goal-oriented mindset
  • Property legislation familiarity
  • CRM software operation
  • Property valuation techniques
  • Pipeline management
  • Customer retention
  • Interpersonal savvy
  • Time efficiency
  • Ethical integrity
  • Resilience under pressure
  • Invoice processing
  • Conflict resolution
  • Positive telephone manner
  • Persuasive communication

Affiliations

  • Walking
  • Podcasts and Audiobooks
  • Music
  • Cooking
  • Wine
  • Family & Friends
  • Travel
  • Mindfulness & Meditation
  • Home interiors

Languages

French
Advanced
Spanish
Advanced
German
Beginner

References

References available upon request.

Timeline

Sales Manager

Keating Estates
09.2017 - Current

Senior Sales Negotiator

Keating Estates
07.2015 - 09.2017

Sales Negotiator

Keating Estates
01.2014 - 07.2015

Receptionist & PA to COO

Regenesis
07.2013 - 12.2013

Certificate of Higher Education - PGCE

University of York
09.2012 - 05.2013

Bachelor of Arts - French & Hispanic Studies

University of Sheffield
09.2007 - 06.2011

A-Levels -

St Aidan's & St John Fisher Associated Sixth Form
09.2005 - 06.2007

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Grace Rose