Grace Robertson
Stirling,Stirling
Summary
I am an energetic and helpful student seeking a seasonal hostess role. As a former hostess, I believe a possess a friendly and festive presence as well as being a communicative team player with multitasking abilities. Prepared to learn, develop and evolve new skills and support an amazing team to increase customer satisfaction over this festive period.
Overview
2
2
years of professional experience
Work history
Hostess
Gleneagles Hotel
Auchterarder, Perth and Kinross
2023.05 - 2023.08
- Answered phone calls and scheduled reservations for guests and answered any guest enquires.
- Introduced guests at the entrance and maintained friendly, professional conversations.
- Monitored dining room and guest flow to maximise table usage and minimise waiting time.
- Learned how to gracefully glide in a busy work environment.
- Letting managers and other employees of concern about certain guest (e.g guest who suffer allergies).
Horticultural Advisor
Dobbies Garden Centres
Stirling, Stirling
2021.04 - 2023.01
- Scheduled daily, weekly and seasonal gardening tasks to organise workload.
- Maintained plant condition through considered pruning, trimming and treatment.
- Inspected plants regularly and notified supervisor of any signs pests or diseases.
- Help customers with any and all enquires.
Education
Psychology with Counselling Skills
University of Aberdeen
Aberdeen 09/2022 -
Wallace High School
Stirling 08/2016 - 06/2022
Skills
- Rapport building
- Front-of-House displays
- Customer service
- Interactive communication skills
- Guest seating arrangements
Timeline
Hostess
Gleneagles Hotel
2023.05 - 2023.08
Horticultural Advisor
Dobbies Garden Centres
2021.04 - 2023.01
Psychology with Counselling Skills
University of Aberdeen
09/2022 -
Wallace High School
08/2016 - 06/2022