Summary
Overview
Work history
Education
Skills
Timeline
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Grace Powell

Bonhill

Summary

Motivated and hardworking, I am driven by the ambition to advance my career with the customer at the forefront of my mind. I am a dedicated and friendly professional with excellent communication skills and a strong passion for success. My goal is to continuously strive for excellence, being an ambassador for a brand which I truly love and to continue to achieve significant growth. I will always contribute positively to my team and my organization through my drive and dedication.

Overview

7
7
years of professional experience

Work history

Business Development Manager

Whyte & Mackay
Glasgow, Glasgow City
07.2024 - Current
  • Secured new business opportunities by cultivating strong relationships with potential clients.
  • Optimised operational procedures for improved productivity.
  • Executed successful product launches, driving market penetration.
  • Conducted market research to identify potential business opportunities.
  • Developed strategic partnerships for sustained growth.
  • Devised comprehensive business plans, enabling sustainable growth.
  • Spearheaded training programmes, enhancing team capabilities.
  • Assessed competitor activities for strategic positioning.
  • Managed key accounts, ensuring high levels of customer satisfaction.
  • Executed many events across customer sites - taking ownerships of these projects and working cross-functionally within the business to ensure we are delivering to the highest order.

UK Market Specialist

Whyte & Mackay
Glasgow, Glasgow City
02.2023 - Current
  • Responsible for fulfilling orders across UK for Off Trade, On Trade and Specialist customers and going above and beyond to ensure customer satisfaction.
  • Work closely with Commercial team to report back on order status and build core relationships within Whyte & Mackay.
  • Presented and implemented a new process for UK Bulk orders to the team at Invergordon Distillery which is now being rolled out into the International/Europe Customer Operations Team.
  • Studied and passed WSET Level 2 in Spirits.
  • Recently attended Whisky Exchange Trade Show and managed the Fettercairn stand. Engaged with consumers to conduct liquid to lips programme.

Bulk Planning Customer Specialist

Bacardi Limited (John Dewars)
Glasgow
04.2022 - 02.2023
  • Mainly responsible for ensuring raw materials and bulk liquid were readily available to Tails Cocktails.
  • Ensured standardization of procedures across Bacardi's London Road and Poneil sites.
  • Chairing meetings for Presse Liquid production to facilitate communication between relevant sites.
  • Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
  • Maintaining daily communication with external customers, emphasizing top-notch service.
  • Documented standard operating procedures (SOPs) for my responsibilities to aid team members in my absence or during training.
  • Developed problem-solving skills by addressing various challenges and applying company values.
  • Played a significant role in establishing operational procedures for the newly launched Tails brand within my role: Sending regular forecasts to suppliers / Meeting Minimum Order Quantities (MOQs) / Strengthening relationships with suppliers.

Customer Service Specialist

International Beverage
Airdrie
09.2020 - 03.2022
  • Experience in both bulk and cased customers.
  • Dealt with the biggest customer within the company and worked closely with VP of Sales to ensure we were maintaining a clear sight on orders.
  • Covered order from despatch to delivery, completing all necessary paperwork to ensure we were compliant.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Liaised with team to develop strategies in improving customer service.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Coached and trained team members to increase productivity and growth.

Customer Service Assistant

Bank of Scotland
Dumbarton
01.2020 - 08.2020
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Identified service issues and contributed ideas to improve quality-of-service levels.
  • Observed established privacy regulations in safeguarding client data.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Resort Assistant

Cameron House - Scotland
06.2019 - 09.2019
  • Worked in many departments at a 5 resort.
  • Responsible for ensuring that every customer had the best experience through attention to detail, listening to their needs and working as a team.
  • Demonstrated open communication and collaborated with various teams.
  • Adhered to best business practices and etiquette to comply with guidelines and procedures.

Assistant

Inver House Distillers
02.2018 - 03.2018
  • Started as work experience to get myself familiar with the industry.
  • Demonstrated open communication and collaborated with various teams.
  • Completed assigned work within deadlines and to company standards.
  • Took on additional tasks on manager's request.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Scanned, photocopied and filed records for department.
  • Scanned and uploaded documents into digital filing system.
  • Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
  • Organised and maintained filing system for easy staff access.
  • Handled basic clerical needs to help staff focus on more pressing matters.

Education

WSET LEVEL 2 IN SPIRITS

Skills

  • Customer rapport
  • Superb time management
  • Excellent communication skills
  • Energetic
  • Persuasive negotiations
  • Driven


Timeline

Business Development Manager

Whyte & Mackay
07.2024 - Current

UK Market Specialist

Whyte & Mackay
02.2023 - Current

Bulk Planning Customer Specialist

Bacardi Limited (John Dewars)
04.2022 - 02.2023

Customer Service Specialist

International Beverage
09.2020 - 03.2022

Customer Service Assistant

Bank of Scotland
01.2020 - 08.2020

Resort Assistant

Cameron House - Scotland
06.2019 - 09.2019

Assistant

Inver House Distillers
02.2018 - 03.2018

WSET LEVEL 2 IN SPIRITS

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Grace Powell