Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Grace Pinner

Nottingham,Nottinghamshire

Summary

I am a passionate and hard-working individual always looking to learn and experience new things. I thrive in fast- paced environment and relish any challenge, as demonstrated in my previous work experience in retail and hospitality. In my spare time, I am an avid sports fan and an obsessive consumer and discoverer of any and all music and film where my creative side can shine through. Furthermore, I frequent the gym and love to be active, this would be something that would be welcomed in employment. My time at university proved to me that I always want to improve as a worker and a person and look forward to all challenges that come my way

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work history

Team Member

Cineworld
Nottingham
05.2024 - 02.2025
  • Food Handling: Prepared and served food and beverages to customers, ensuring food safety and hygiene standards were maintained.
  • Serving Alcoholic Beverages & Checking IDs: Served alcoholic beverages responsibly to customers, ensuring they were of legal drinking age by checking valid identification documents.
  • Dealing Face to Face with Large Groups of People: Effectively communicated and interacted with large groups of customers, ensuring a positive customer experience.
  • Following Policies and Procedures: Learning and adhering to company policies.
  • Physical activity: Constant physical activity such as heavy lifting and covering a lot of ground every shift.
  • Open and closing duties: Performing opening and closing duties individually and as a team.
  • Cleaning: Maintained a clean and safe working environment by performing general cleaning duties, including sweeping, mopping, and sanitising.
  • Stock Replenishment: Regularly replenished food and beverage stocks, ensuring adequate supplies were available for service.
  • Film Knowledge & Customer Engagement: Stayed up-to-date on current film releases and showtimes, and provided accurate and helpful information to customers regarding film schedules and ticket prices. Engaged in friendly conversations with customers about films, offering recommendations and answering questions.
  • Administrative Duties: Accurately and efficiently completed various administrative tasks, including filling out necessary paperwork such as incident reports and shift logs.
  • Cash Handling & POS Systems: Accurately processed cash and card transactions using point-of-sale (POS) systems, ensuring accurate and efficient transactions.

Customer Sales Assistant

Next
Clacton-on-Sea, Essex
06.2018 - 08.2023
  • Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records
  • Handled customer sales using Point-of-Sale (POS) till systems, processing payments accurately and efficiently
  • Greeted customers warmly, advising on current sales and providing guidance with product selections
  • Addressed and resolved complex customer complaints in calm, efficient and friendly manner
  • Worked within tight deadlines to maximise efficiency
  • Went extra mile to locate merchandise for customers by calling associated retail branches
  • Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills
  • Managed stock levels through careful monitoring, replenishing products regularly for well-stocked sales floor displays
  • Handled customer returns and stock outgoings with maximum efficiency, keeping within daily deadlines
  • Trained multiple new employees in a wide range of roles and helped created a positive and safe environment for them, and all staff

Festival Bar Work

hap solutions
06.2022 - 08.2022
  • Cleaned and sanitised surfaces to maintain hygienic standards
  • Processed cash, credit card and wristband payments to fast track process
  • Conducted ID checks in line with Challenge 25 rules and regulations
  • Worked effectively in a high tempo, high stress environment for long durations
  • Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow
  • Complied with safety measures( not serving over-intoxicated customers etc)
  • Dealing with thousands of customers daily

Education

Bachelor of Arts - Sociology

Nottingham Trent University
Nottingham, NGM
09.2021 - 08.2024

National Foundation Diploma - Sport, Business Studies

Clacton Coastal Academy
Essex
01.2018 - 01.2020

GCSEs -

Clacton Coastal Academy
Essex
01.2013 - 01.2018

Skills

  • Teamwork : Strong ability to work collaboratively within a team environment
  • Working under pressure : My previous experience at work has trained me to work exceptionally well under pressure, whether that's meeting deadlines or dealing with customer overloads
  • Punctuality : Dedicated to being on time always
  • Microsoft Office : Skilled in using Word, Excel,

    • PowerPoint, and Outlook for various tasks

  • Learning Agility : Quick to learn new skills and adapt to new information
  • Strong Writing Skills : Proficient in crafting clear, concise, and compelling written content for various purposes Experienced in writing reports, essays, articles, and professional correspondence Able to adapt writing style to different audiences and contexts, ensuring clarity and effectiveness in communication
  • Social Media Proficiency : Proficient in using all
  • Problem-Solving : Effective at identifying problems and developing innovative solutions
  • Technical Proficiency : Comfortable with using various software and technology tools
  • Attention to Detail : Meticulous in ensuring accuracy and thoroughness in tasks
  • Cultural Competence : Awareness and appreciation of cultural differences major social media platforms
  • Point of Sale (POS) System Proficiency : Skilled

    • in operating POS till systems to process transactions, handle cash, and manage inventory

    Creativity: Innovative thinking and the ability to

    generate new ideas
    Cultural Trends and Media Expertise : In-depth

    knowledge of contemporary music, film, and cultural trends, with a keen ability to analyze and discuss their impacts on society

    Time Management : Proven ability to prioritize tasks, meet deadlines, and effectively manage time in fast-paced environments to ensure productivity and efficiency

    Diversity and Inclusion Awareness : Deep understanding of diversity, equity, and inclusion principles, with a strong commitment to creating inclusive environments and advocating for marginalised communities

  • Knowledge of Cleaning Products: Familiarity with a range of cleaning products and chemicals, including their safe and effective use and disposal, ensuring a clean and hygienic environment

References

References available upon request.

Timeline

Team Member

Cineworld
05.2024 - 02.2025

Festival Bar Work

hap solutions
06.2022 - 08.2022

Bachelor of Arts - Sociology

Nottingham Trent University
09.2021 - 08.2024

Customer Sales Assistant

Next
06.2018 - 08.2023

National Foundation Diploma - Sport, Business Studies

Clacton Coastal Academy
01.2018 - 01.2020

GCSEs -

Clacton Coastal Academy
01.2013 - 01.2018

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Grace Pinner