Grace Olounbanjo
SOUTHAMPTON,Hampshire
Summary
Driven student with a keen interest in legal principles and analysis, eager to enhance skill set and offer strong written and verbal communication abilities. Adept in organisation and interpersonal communication. Dedicated to pursuing the Bar and becoming an esteemed Barrister.
Overview
8
8
years of professional experience
Work History
Claims handler
Ageas
Southampton, Hampshire
05.2024 - 04.2025
- Assessed and processed claims, reviewed policy documents, and liaised with policyholders, solution centres, and legal teams
- Utilised claims management software to track and update claims status, ensuring accurate record-keeping
- Consistently met and exceeded performance targets for Credit Hire, Injury Instruction and Solution Centre turnover, averaging over 20% department averages for 3+ months
- Mitigated potential losses by identifying and reporting fraudulent activity promptly.
Board Member for the Awarding Gap Project
University of Southampton
Southampton
10.2023 - Current
- Drove focused on Community, Culture and Curriculum initiatives focused on students of Black Heritage, enhancing engagement and support
- Continued commitment to reduce the attainment gap from 18.1 pts to 9 pts by 2027/28
- Nurtured a culture of responsibility to foster accountability and commitment within team.
- Collaborated in projects through workstreams, resulting in successful execution of projects.
- Facilitated constructive discussions during board meetings, fostering collaboration and harmony among members.
Customer Advisor
Superdrug
Southampton, Hampshire
04.2022 - 10.2023
- Processed sales and orders accurately and efficiently, exceeding performance and productivity targets
- Increased store's reputation for customer service to 2nd place on region's leader board.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores
- Exceeded targets by upselling and cross-selling products
- Offered detailed advice on product and service benefits
Receptionist and Legal Archivist
Footner and Ewing
Southampton, Hampshire
01.2023 - 08.2023
- Maintained high accuracy and confidentiality of preserved client records
- Streamlined operations by taking control of administrative tasks such as filing, postage, and faxing
- Managed multiple calendars and complex scheduling for team of solicitors and paralegals.
- Operated multi-line phone systems to answer, screen and direct calls in timely and efficient manner
Receptionist
Beaconsfield Dental Practice
London, City of London
01.2017 - 09.2021
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments
- Collected and distributed incoming mail, employing strict confidentiality throughout
- Delivered front of house duties with warm and professional manner
- Screened and verified visitor IDs, maintaining security of personnel and office environment
Education
GCEs - Politics: A, History: A, Economics: B, English Literature: C
Darrick Wood School
London08.2019
Bachelor of Laws - Law
University of Southampton
SouthamptonGCSEs - Biology, English Lan: A, Chemistry, Geography, History, English Lit, Mathematics: B, Physics: C, German: D
Darrick Wood School
Skills
- File Maintenance
- Records Management Systems
- Organisation
- High quality multi-tasking management
- Interpersonal communication skills
- Microsoft Office proficient
- 35 wpm typing speed
- Multi-line telephone skills
- Administrative support
- BSL (British Sign Language) proficient
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Languages
British Sign Language
Intermediate
Japanese
Elementary
Affiliations
- Self Taught Seamstress
- Amateur Baker
- Avid Reader
Accomplishments
- Created a high-quality podcast for the University of Southampton with an average 4.9 rating across Apple Music and Spotify.
- Event Coordinator for Black Women's Project Southampton and curated the first in-person Career fair focused on Black Women.
- A student representative for the social enterprise KINSIS, representing them at events, such as Panel meetings in Parliament.
References
References available upon request.
Timeline
Claims handler
Ageas
05.2024 - 04.2025
Board Member for the Awarding Gap Project
University of Southampton
10.2023 - Current
Receptionist and Legal Archivist
Footner and Ewing
01.2023 - 08.2023
Customer Advisor
Superdrug
04.2022 - 10.2023
Receptionist
Beaconsfield Dental Practice
01.2017 - 09.2021
GCEs - Politics: A, History: A, Economics: B, English Literature: C
Darrick Wood School
Bachelor of Laws - Law
University of Southampton
GCSEs - Biology, English Lan: A, Chemistry, Geography, History, English Lit, Mathematics: B, Physics: C, German: D
Darrick Wood School
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