Grace O'Hare-Byrne

• Created professional meeting agendas, took minutes and followed up on action items.
• Verified documents and associated records to catch and resolve discrepancies.
• Displayed strong customer service skills with professional telephone manner in order to resolve customer enquiries.
• Professionally represented company brand by greeting clients at reception in front-of-house role.
• Managed day-to-day admin, including file organisation, spreadsheet development, report writing and document scanning.
• Sorted and distributed business correspondence to correct department or staff member.
• Oversaw staff correspondence, record tracking and data communications, resulting in effective automation of office operations.

• Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
• Ensured restaurant was set up to hotels standard for breakfast, lunch and dinner service.
• Ensured service ran smoothly by being point of contact with chefs and bar staff.
• Dealt with complaints and special requests
• Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Skilfully interacted with external vendors to obtain best quality in pricing and product.
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• Served as key holder to open and close.
• Led team of eight staff members
• Quickly identified problem situations and skilfully resolved incidents to satisfaction of involved parties.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximising repeat business.
• Carefully interviewed, selected, trained and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Managed construction crews on premises pre-opening.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Prepared for and executed new menu implementations.
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
• Organised special events in restaurant, including receptions, promotions and corporate luncheons.
• Carefully interviewed, selected, trained and supervised staff - approximately team of 12.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Actively participated in ongoing customer service programs to build sales and rapport in community.
• Oversaw front of house personnel to maintain adequate staffing and minimise overtime.
• Led and directed team members on effective methods, operations and procedures.

• Carefully interviewed, selected, trained and supervised staff.
• Created training programmes and instructional materials to improve education and development of servers and bar staff.
• Improved organisational efficiency and control costs by educating 16 employees on resource and time management.
• Developed engaging and entertaining presentations, maintaining employee attention and improving impact of training.
• Monitored employee progress, offering feedback to management on additional training requirements.
• Delegated roles before start of each service.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.

• Organised envelopes, postage and post correspondence for clients.
• Entered new cases into company database.
• Screened telephone calls and forwarded to appropriate departments.
• Transcribed legal documents and phone conversations.
• Received and placed telephone calls to clients and prospective clients.
• Acted as first point of contact for all clients.
• Completed electronic filings, initiated billing statements and managed all firm administrative matters.
• Drafted legal documents, contributing to timely completion of cases.
• Expedited case progression through meticulous preparation of court bundles.
• Maintained a well-organised office environment which improved staff productivity.
• Managed confidential information with utmost discretion, ensuring privacy and compliance.

Myself and my partner started this business together. We hire mobile generators to film sets and tv productions. In the past I have handled the day to day running of the business. Now the business is successful my partner is taking over the daily runnings of it, hence why I am looking for work else where. At Silent Light Solutions I have done the following;

• Liaising with production companies such as Warner Brothers in order to ensure smooth rental from first contact to end of job.
• Coordinated with drivers swiftly for efficient pick-ups and drop offs.
• Provided excellent customer service, enhancing company reputation.
• Assured smooth operations with regular vehicle maintenance checks.
• Ensured passenger safety by verifying driver credentials.
• Handled payment transactions accurately, maintaining financial integrity.
• Monitored driver locations using GPS technology for better dispatch decisions.
• Negotiated supplier contracts
• Worked with graphic designers to design business logo
• Designed business strategies to acquire short and long-term goals for company.