Grace Murray
Didcot,OXF
Summary
Organised and driven professional with strong communication and problem-solving skills. Proficient in managing schedules and handling confidential information with discretion. Committed to enhancing productivity and ensuring seamless operations. As part of a team and an individual. Polite and calm with the ability work in a high pace environment.
Overview
11
11
years of professional experience
Work History
Court Clerk
HMC Courts & Tribunal Sevice
Oxford, Oxfordshire
04.2023 - Current
- Preparing paperwork for tribunal hearings.
- General administrative, including emailing and using the telephone.
- Liaising with judge and panel members via email in relation to hearings.
- Speaking to appellants on the phone, email and CVP to keep them as calm as possible before and during a hearing.
- Responsible for recording of all hearings accurately, written and audibly creating reports for further analysis.
- Organising a courtroom before and after a hearing.
- Being able to use a remote CVP platform to provide hybrid, remote and face to face hearings in relation to tribunal, family and civil hearings.
- Explained client rights and entitlements to devise action for legal proceedings verbally and electronically.
- Handling case documentation safely and securely for optimised client confidentiality and sensitivity.
- Proficient in Microsoft including Excel, Outlook and Teams.
- Able to work as part of a team but also able to work by myself using my own initiative.
Administrator/Receptionist
Tappins Coaches
Didcot, Oxfordshire
09.2021 - 04.2023
- Managed external queries, engaging with clients face-to-face, by phone and through email.
- Directed high-volume inbound and outbound calls by using switchboard with precision.
- Managed maintenance and repairs of office facilities and equipment.
- Processed invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
- Stored digital and hard copies of important documents in computer software and filing system.
- Delivered quotes and booked coach bookings for many types of clientele.
- Liaised directly with customers to meet needs and seek to increase satisfaction and loyalty.
- Updated data and records with high accuracy and excellent system navigation.
- Served as main point of contact for outside vendors, connecting with relevant personnel or department promptly.
Production Operative
Nanopore
Didcot, Oxon
11.2020 - 09.2021
- Carried out line assembly and quality control to production requirements according to process instructions.
- Worked in a team of eight and also independently often using my initiative.
- Assembled lateral flow cells to deadline as part of a fast-paced production line.
- Quality checked type components to ensure smooth running of products and compliance with Covid and maintain health and safety being vital, due to this multitasking of a high standard was needed.
- Due to the nature of the product, a very high eye for detail was needed in this role, this includes the flow cells and all relevant paperwork involved with many different batches of different products.
- A high level of organisation as often have to work underpressure and to deadlines to maintain a good customer and business relationship.
- Being efficent with Microsoft and maintaining a high level of IT skills to use relevant databases, picking and transfer orders. As well as ordering, products and staitionary for the department.
Shift Supervisor and Bartender
F&P Hospitality
Didcot, OXF
11.2019 - 03.2020
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Devised unique events and special promotions to drive sales online and within the establishment.
- Led and directed team members on effective methods, operations and procedures.
- Key holder for opening and closing and banking at the end of a shift.
- Assisted in payroll and creating rotas on a monthly basis.
Food and Beverage Assistant
The Marriott
Abingdon, OXF
01.2019 - 11.2019
- Devised unique events and special promotions to drive sales.
- Delivered food and beverage orders within established time frames.
- Balance tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Made engaging connections with guests to create loyalty.
- Neatly set tables.
- Prepared mixed drinks, poured wine, beer and non alcoholic beverages.
- Maintained full knowledge of bar and menu items and make recommendations.
- Changed beer kegs.
- Maintained bar stocks, replenishing daily as necessary.
- Greeted guests in pleasant and courteous manner.
Data Analyst and Policy Administrator
Guardsman
Milton Park, Oxf
09.2014 - 08.2017
- Scanned documents and entered into SAS database.
- Outlined the appropriate process and procedures necessary to fulfil and complete enquiries.
- Assisted with reception duties, file organisation and research development.
- Located, checked customer records for incomplete registration forms and claim forms.
- Contacted customers regarding unpaid and underpaid accounts to resolve any issues.
- Liaised with insurance companies to create a better relationship between themselves and customers.
- All other general administrative roles including phone correspondence and email correspondence.
Volunteer/Banking
Oxfam
Didcot, OXF
10.2013 - 06.2014
- Customer facing based retail role.
- Working in a small team and also working individually in a busy shop environment.
- My main responsibility was insuring all banking was calculated accurately and dealt with correctly on a daily basis.
- All banking data was analysed and entered in to an excel spreadsheet daily.
- To set realistic targets each month for the shop to aim for checking weekly intake and comparing from the year before.
- Key holder also responsible with opening and closing of the store.
Education
GCSE -
Didcot Girls School
Didcot, OXF06.2012
Skills
- Flexible and can multi task individually or as part of a team
- Word processing with high accuracy
- Dedicated team player with high communication skills
- Database management using Office and SAS
- Able to record and update document accurately
- Schedule management to meet deadlines
- Excellent communicator, face to face and over the phone
- Accurate eye for detail
- Able to work in a high paced enviroment
Timeline
Court Clerk
HMC Courts & Tribunal Sevice
04.2023 - Current
Administrator/Receptionist
Tappins Coaches
09.2021 - 04.2023
Production Operative
Nanopore
11.2020 - 09.2021
Shift Supervisor and Bartender
F&P Hospitality
11.2019 - 03.2020
Food and Beverage Assistant
The Marriott
01.2019 - 11.2019
Data Analyst and Policy Administrator
Guardsman
09.2014 - 08.2017
Volunteer/Banking
Oxfam
10.2013 - 06.2014
GCSE -
Didcot Girls School
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