Grace McWilliams

Ensured smooth daily operations in a bustling salon, prioritising exceptional client service.
Managed financial transactions effectively, overseeing tills and processing payments.
Reconciled daily balances to uphold financial accuracy.
Cultivated strong consultation skills through consistent engagement with clients.

Conducted compliance audits in retail stores to assess adherence to ID policies and legal standards.
Produced clear reports and feedback for managers to support operational improvements.
Exhibited reliability, discretion, and strong communication while managing audits across multiple locations.

Delivered comprehensive customer support, addressing inquiries, returns, and complaints with in-depth product knowledge.
Actively promoted accessories to boost sales and enhance overall customer satisfaction.
Strengthened interpersonal skills via membership promotions in a high-energy retail context.
Fostered effective teamwork and communication in a rapidly changing environment.

Delivered efficient customer service at tills and on shop floor in fast-paced retail environment.
Supported stockroom operations, ensuring effective stock rotation and merchandising standards.
Developed confidence in multitasking and performing under pressure during Christmas trading period.

Managed customer inquiries and complaints with professionalism at service desk.
Cultivated experience in till operations and upholding shop floor standards.
Strengthened customer service and problem-solving abilities through effective teamwork.

Managed queues and resolved customer complaints in a high-pressure seasonal environment.
Ensured positive visitor experiences through effective communication with families and children.
Supported time management and cleaning efforts to sustain an organised environment.

Oversaw daily store operations ensuring high levels of customer satisfaction.

Developed and implemented effective merchandising strategies to enhance product visibility.

Trained and supervised team members fostering a collaborative and productive work environment.

Evaluated inventory levels and coordinated replenishment to maintain optimal stock availability.