Grace McDonagh
Watford,Hertfordshire
Summary
A highly motivated professional with a diverse skill set developed through experience in education and customer service. I excel at building strong relationships, encouraging collaboration, and adapting to fast-paced environments. Driven by creativity and a passion for problem-solving, I embrace challenges and contribute effective solutions that enhance team dynamics and drive success. With a positive and proactive mindset, I am excited to transition into a human resources role, eager to make valuable contributions and support the organisations growth and goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Primary class teacher
Little Green Junior School
Croxley Green, Hertfordshire
06.2022 - Current
- Developed strong time management skills, efficiently completing tasks within deadlines while prioritising competing demands based on urgency and maintaining high quality.
- Provided support to colleagues by offering assistance and sharing knowledge, promoting teamwork and collaboration.
- Eager to learn from others, consistently seeking opportunities for personal growth and professional development.
- Developed strong public speaking and communication skills through leading workshops, presenting assemblies and lectures to PGCE students, and contributing to staff training sessions.
- Demonstrated flexibility in quickly assessing situations and adapting communication styles to ensure clarity and support, fostering positive outcomes in dynamic environments
- Collaborated effectively within a team, contributing ideas and participating in discussions to drive creativity and problem-solving.
Sales assistant
Waitrose & Partners
Richmond, Greater London
08.2020 - 08.2022
- Enhanced customer service by efficiently addressing queries and complaints, contributing to customer satisfaction.
- Maintained a welcoming store environment, ensuring organisation and cleanliness.
- Provided personalized shopping advice, improving overall customer experience.
- Collaborated with team members to meet sales targets and achieve operational goals.
- Built strong relationships with regular customers, fostering repeat business and loyalty.
- Demonstrated responsiveness to customer needs, receiving positive feedback for service quality.
- Managed till operations smoothly, reducing waiting time for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Customer support assistant
John Lewis & Partners
Watford , Hertfordshire
09.2017 - 04.2020
- Built positive relationships through active listening and empathetic support, tailoring solutions to individual needs.
- Enhanced communication skills by addressing customer inquiries and providing clear, professional solutions.
- Collaborated with colleagues, learning from their expertise while contributing ideas to improve team performance.
- Provided exceptional service, maintaining the company's reputation by promptly and professionally addressing customer needs.
- Supported diverse teams and departments, gaining cross-functional insights and enhancing operational efficiency.
- Communicated clearly and confidently via phone and email, delivering accurate information .
Education
Bachelor of Arts - Primary Education
St Mary's University, Twickenham
Twickenham 09.2019 - 08.2022
A-Levels -
Rickmansworth School
Rickmansworth 09.2015 - 08.2017
GCSEs -
Watford Grammar School For Girls
Watford, Hertfordshire 09.2013 - 07.2015
Skills
- Adaptive and Flexible Thinking: Skilled at adjusting communication styles and materials based on audience needs and feedback Experience in fast-paced environments has strengthened my ability to think quickly and respond effectively to changing circumstances
- Confident Communicator: Clear and concise when presenting information Successfully delivered assemblies, staff training, lectures, and community workshops, demonstrating the ability to convey messages effectively and professionally
- Collaborative: Work effectively in teams, contributing ideas and actively listening to colleagues
- Creative Problem-Solving: Leveraging my unique perspective as a dyslexic thinker to develop original solutions, introduce fresh ideas, and foster creativity in team settings
- Enthusiastic with a Growth Mindset: Driven by a passion for learning, I approach every opportunity with eagerness to grow and a positive attitude
- Effective Time Management: Developed strong prioritisation skills, allowing me to manage time efficiently, focus on key tasks, and consistently meet deadlines
Affiliations
- Co-host on Classroom Chatter, where I share insights with the community in a light-hearted manner, offering a behind-the-scenes look at the daily experiences and life of a primary teacher.
References
References available upon request.
Timeline
Primary class teacher
Little Green Junior School
06.2022 - Current
Sales assistant
Waitrose & Partners
08.2020 - 08.2022
Bachelor of Arts - Primary Education
St Mary's University, Twickenham
09.2019 - 08.2022
Customer support assistant
John Lewis & Partners
09.2017 - 04.2020
A-Levels -
Rickmansworth School
09.2015 - 08.2017
GCSEs -
Watford Grammar School For Girls
09.2013 - 07.2015
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