Grace Lawal
5 Ramsdean House
Summary
Dependable and detail-oriented professional with a knack for quickly identifying and resolving operational issues, implementing new processes, and providing exemplary customer service. Excellent organizational, problem-solving, and communication skills enable effective tackling of challenges and delivering results. Strong focus on attention to detail and commitment to delivering high-quality work drive and dedication to contributing to the success of any organization.
Overview
5
5
years of professional experience
Work History
Retail Warehouse Associate
CEVA Logistics Inc.
01.2024 - Current
- Facilitated timely order fulfillment, coordinating closely with shipping team members for efficient delivery of products.
- Effectively addressed customer inquiries regarding product specifications, availability, pricing information, or other pertinent details.
- Enhanced customer satisfaction by efficiently managing inventory and ensuring product availability.
- Assisted in the achievement of company goals through diligent adherence to established safety protocols and guidelines.
Operations Associate
Monica Vinader
11.2022 - 01.2024
- Safely operated packing, wrapping paper, and necessary boxes when packaging parcels.
- Exceeded targets by quickly and accurately preparing orders.
- Checked all items for damage or faults before packing to minimise customer returns.
- Checked product quality frequently, reporting problems to the supervisor.
Applied labelling to packages, such as addresses, and client information.
Warehouse Operative
Wincanton PLC
05.2022 - 11.2022
- Used picking equipment and machinery safely, enhancing safety compliance and limiting risk.
- Completed targeted picking orders with meticulous attention to detail, ensuring faultless results.
- Exceeded targets by quickly and accurately preparing orders.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Stayed within health and safety guidelines at all times by wearing PPE, including high viz and steel-capped boots.
- Picked items, maintaining within company's tight deadlines.
Operation Associate
GoPuff
01.2022 - 05.2022
- Received products from inbounds
- Pick and packed customer orders
- Applied labelling to packages, such as addresses, client's information, return address and another labelling as instructed in job descriptions.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
Sortation Associate
Amazon
10.2020 - 01.2022
- Managed the packing and dispatching of orders to customers.
- Transferred materials weighing up to 15 kg from ground level to above head level.
- Consistently complied with a high standard of warehouse health and safety measures to minimise personal risks.
- Safely transported pallets items using a hand pump truck, avoiding accidents and mishaps.
- Efficiently scanned and sorted orders within deadline frame.
Cleaning Operative
ECO Cleaning Services
02.2020 - 10.2020
- Completed cleaning projects on-time and under-budget.
- Delivered an exceptional level of service to restaurant by listening to supervisor.
- Through my hands-on experience in cleaning busy restaurants I developed skills in discipline and problem solving.
- I helped the company achieve the required results by the given deadline
Retail Assistant
Dunnes Stores
06.2019 - 09.2019
- Supported co-workers in improving operations and resolving issues to deliver top-notch customer service.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Oversaw the fitting room.
Education
Bachelor of Science - Biomedical Science
University of Roehampton
09-2023
Skills
- Problem solving
- Team player
- Time management
- Attention to detail
- Communication skills
- Warehouse Safety
- Order Picking
- Loading and unloading
Timeline
Retail Warehouse Associate
CEVA Logistics Inc.
01.2024 - Current
Operations Associate
Monica Vinader
11.2022 - 01.2024
Warehouse Operative
Wincanton PLC
05.2022 - 11.2022
Operation Associate
GoPuff
01.2022 - 05.2022
Sortation Associate
Amazon
10.2020 - 01.2022
Cleaning Operative
ECO Cleaning Services
02.2020 - 10.2020
Retail Assistant
Dunnes Stores
06.2019 - 09.2019
Bachelor of Science - Biomedical Science
University of Roehampton
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